kevo
Well-known member
- Mar 8, 2008
- 9,535
Come across this increasingly recently... companies deliberately making it difficult for you to cancel your account, etc...
Three examples today:
Mobile phone service - Nothing under 'my account' or anywhere on the website displaying when the current price plan ends/when the contract expires, despite it being the most obvious information people will be looking for. You have to calculate it by adding 70 days to the date when you are allowed to change your payment plan! Obvious ploy to prevent customers moving to a different provider when their contract is up.
Energy provider - tried to go online to set up a direct debit and instead ended up paying a fixed tariff until next year, thinking 'change your tariff' meant how much you would be charged each month for your d/d. The instructions were as clear as mud.
Online subscription service - no clear way to cancel automatic monthly billing, you have a send a message to their customer services team. Nowhere online displaying how much you are actually paying.
Although none of this is illegal, they are all taking the ***** piss - especially with automatic billing, which customers often sign up to thinking it is a one-off payment. They just hope no-one checks their bank statements.... Anyone else any similar experiences?
Three examples today:
Mobile phone service - Nothing under 'my account' or anywhere on the website displaying when the current price plan ends/when the contract expires, despite it being the most obvious information people will be looking for. You have to calculate it by adding 70 days to the date when you are allowed to change your payment plan! Obvious ploy to prevent customers moving to a different provider when their contract is up.
Energy provider - tried to go online to set up a direct debit and instead ended up paying a fixed tariff until next year, thinking 'change your tariff' meant how much you would be charged each month for your d/d. The instructions were as clear as mud.
Online subscription service - no clear way to cancel automatic monthly billing, you have a send a message to their customer services team. Nowhere online displaying how much you are actually paying.
Although none of this is illegal, they are all taking the ***** piss - especially with automatic billing, which customers often sign up to thinking it is a one-off payment. They just hope no-one checks their bank statements.... Anyone else any similar experiences?