- Jul 7, 2003
- 47,501
Advice needed! I cancelled my BT Broadband and home phone plan recently to transfer to a new service provider.
Following the cancellation, I noticed two months later that they'd continued to debit my account for payments, so I called them and eventually they conceded that they'd done it by mistake, oh and they owed me nearly a hundred quid as well which they seemed to have forgotten to credit my account with. Wonder at what point they would have mentioned that if I hadn't queried it?
Now I've got a final paper bill from them, which includes the credit, but I've now noticed they charged me a £30 disconnection fee (well I think that's what it is, it says "this is for the cessation of your broadband").
My contract with them ended nearly two years ago, and I'm sure I never signed up for a new one. I simply let the payments continue. They didn't send me anything suggesting I was signed up for another fixed period. Or that cancellation fees applied.
I could sort of understand them charging people who were under contract for cancelling their deals, but as far as I'm concerned, I wasn't. I can't quite see why I should pay for something that costs BT absolutely nothing. Anyone expert in these matters- is it policy to charge all customers a fee, contracted or not? Anyone argued the case successfully with a broadband supplier?
Following the cancellation, I noticed two months later that they'd continued to debit my account for payments, so I called them and eventually they conceded that they'd done it by mistake, oh and they owed me nearly a hundred quid as well which they seemed to have forgotten to credit my account with. Wonder at what point they would have mentioned that if I hadn't queried it?
Now I've got a final paper bill from them, which includes the credit, but I've now noticed they charged me a £30 disconnection fee (well I think that's what it is, it says "this is for the cessation of your broadband").
My contract with them ended nearly two years ago, and I'm sure I never signed up for a new one. I simply let the payments continue. They didn't send me anything suggesting I was signed up for another fixed period. Or that cancellation fees applied.
I could sort of understand them charging people who were under contract for cancelling their deals, but as far as I'm concerned, I wasn't. I can't quite see why I should pay for something that costs BT absolutely nothing. Anyone expert in these matters- is it policy to charge all customers a fee, contracted or not? Anyone argued the case successfully with a broadband supplier?