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And those that booked in a Tui shop can do nothing as they've temporarily closed the shops, furloughed all the staff and told customers to wait until the shops open again before they can do anything. The big problem here, not just for Tui, relates to the furlough scheme which is counter...

I think a lot of the Thomas Cook issues with Hotels were that they hadn't been paying them as per contract many weeks before their demise. Buying up blocks of seats isn't that prevelant these days as the majority of those were with airlines like Monarch and Thomas Cook. Tui still do them, but...

Hi Beach Hut, forgive me but I remember this and back then the online travel agent booked yours as an ATOL "Flight Plus" as opposed to a Package (as did I and other agents, predominantly with Low Cost Airlines) "Flight Plus" only offered basic financial protection as opposed to full "Package"...

All depends on Tour Operators Contracts with Hotels - it's not unknown for some Operators to pay after travel, but then you have to add in non refundable rates (which Ops pay upfront) into the mix and in general the majority pay anywhere between 10-28 days before. The main issue for Tour Ops are...

I'm on the front line so I have first hand experience of how this has played out over the last month, owning my own Travel Agent business. A lot of how this plays out for 2020 and 21 will be dependent on how long this lasts. Jet2 Holidays are in a strong position owning their own airline and...

The same Jet2 Holidays that initially stated they would resume their programme on the 1st May when the travel ban was originally announced. The FCO advice is currently for an "indefinite" period, so nobody can 100% hang their hat on any date. We as a country can get planes and airports up and...

I suspect it will be down to each individual country in respect of their borders etc... Both of the above are certainly the intuitive answer, but sometimes the intuitive answer is not workable in practice. There are enough issues with Travel Companies/Travel Insurers/Merchant Services over just...

Jet2 Holidays, Britain's 2nd largest Tour Operator has cancelled everything until at least the 17th June - I suspect that's what he's using as a basis for his assumptions. Personally I think he's being a bit optimistic, as we know this is a moving target, that just keeps moving.......

This is the absurdity of the situation and I'm unaware of who and how you booked it, but if your holiday has not officially been cancelled, then normal T&Cs could apply and this may be classed as a standard cancellation and subject to normal cancellation charges if you've stopped payment...

This is the grey area currently - ABTA have "advised" that any Refund Credit Note issued by an ABTA member would carry their full protection. Wording on these credits is key, it doesn't appear to include Vouchers. There is also the thought that any credit note attached to an ATOL booking would...

I have my own Travel Agency Business - things have developed a lot further since then with positions changing frequently and this includes Travel Insurance Companies and Card Providers - basically by law the Tour Op is liable for the refund and thus Insurers and Card Companies have moved to not...

You are 100% correct re the Package Travel Regulations and glad you got your refund - the trouble is most Tour Operators are currently ignoring the Regulations. ABTA are being really unhelpful imho, because the law is the law and retrospectively changing it is never a great idea, hence why for...

Bozza - personally I think yours is a responsible attitude..............but never underestimate people having differing views. I've rebooked Travel for as early as the 1st August (for a rearranged Wedding in Mexico!) and others have rebooked for Aug/Sept. Personally I think they have no chance...

All I will say on this being in the Trade is that advice has been changing hourly/daily although it has settled down over the last few days...........but there will be more changes over the next few days over advice etc.. The main thing to say is most Tour Operators are doing/offering different...

Again, not doubting that they are doing that - as above, I was referring to advice given by Call Centres who are a little bit behind the latest information, particularly where borders are being closed where they should be giving full refunds, but their staff aren't up to date with which borders...

Not doubting that at all - I was just saying it's taken them and other airlines time to get the latest news and instructions to their Call Centres over the last 48hrs and they have been behind in giving the right info - once it's been updated they've been very good, hence saying with Norwegian...

This is happening a lot (Easyjet are good at it!) as because there is so much changing very quickly, the call centres aren't being kept up to date with the latest information and are quoting standard terms. I suspect that will change and they will give refunds... I'm on travel forums and info...

Just my view - I suspect Mr Trump will make the decision before 31st March and pop another nail in airline's coffins and they'll get a full refund (if this puts Norwegian into administration, if paid by Credit Card, that's your route) If Norwegian go bust before that or it doesn't happen, then...

How did she book it and through who? Also how did she pay? Did she also book and pay for any one of the following: Accommodation, Car Hire or Attraction tickets at the sme time? Sent from my FIG-LX1 using Tapatalk

Also don't underestimate the potential effect of not being able to get adequate Travel Insurance on future travel. Big players have withdrawn from the market today, and you'll be lucky to find a reasonably priced policy including cover for Covi19 from now.. Also a number of the more...