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As many have said, this is a pretty smart scam. Given the ingenuity applied, it’s quite understandable that your son was taken in by it. With the perseverance encouraged by others, I am certain the bank will have to back down. And beware of a ‘gesture’! Once someone sensible in the bank...

So what info about the incoming call was displayed on his mobile? "Private number", or an actual number that he did, or did not, recognise? And, apart from quoting his account number, did the crook provide him with any other info that would have given the 'I'm from the bank' claim credibility...

Harry Wilson's tackle Why did your son think the original call came from his bank? Had the crooks spoofed the bank's caller id?

Many years ago I had to hire a car because mine had broken down. I was already late and became increasingly annoyed with the amount of paperwork involved before I was given the keys. But the guy was a nice chap, just doing his job, so I kept my frustration to myself. Finally, he took me to...

I've bought and moved kit around (Europe, Mid East, SE Asia, Aus, NZ) a lot over the last ten years and not had any problems other than with printers, which are often 'regionalised'. I bought an HP printer in NZ and it will only accept cartridges purchased in Australasia. Warranties can be...