Lets see what you think of this.
Recently while working at the same call centre that i do now. The nightmare scenario happened for any person working in such a job.
I had a really frustrating call and was becoming worked up by the tone of the customers voice. I put the customer on hold to ask a question to one of my colleagues. At least i thought i put them on hold! There was a problem with the phone and this did not happen.
The next day i was called into a meeting with my boss where he told me he had received an email said customer saying that he had heard me talking to colleagues saying "he needs to get a life" and "im sick of the sound of his voice"
A lesson most definately learnt by me! Luckily im still in the job.
Recently while working at the same call centre that i do now. The nightmare scenario happened for any person working in such a job.
I had a really frustrating call and was becoming worked up by the tone of the customers voice. I put the customer on hold to ask a question to one of my colleagues. At least i thought i put them on hold! There was a problem with the phone and this did not happen.
The next day i was called into a meeting with my boss where he told me he had received an email said customer saying that he had heard me talking to colleagues saying "he needs to get a life" and "im sick of the sound of his voice"
A lesson most definately learnt by me! Luckily im still in the job.