Brian Fantana
Well-known member
- Thread starter
- #21
To add insult to injury, one of the adverts being displayed at the top of this page for me is for a bloody Cash Passport!
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What's the worst customer service you have ever experienced?
- Thread starter Brian Fantana
- Start date
Titus
Come on!
BT can be shocking at times. If you can get through.
KZNSeagull
Well-known member
I thought Sky were bad until I dealt with South African Home Affairs. They were the champs of bad service (have improved recently, so I am told).
Just as a taster, if you wanted to be seen by the Pietermartizburg office (office hours 8am to 4pm), you would have to get in the queue at no later than 4.30 in the morning!! Get there any later and you will queue all day, only to be turned away at 4pm.
Just as a taster, if you wanted to be seen by the Pietermartizburg office (office hours 8am to 4pm), you would have to get in the queue at no later than 4.30 in the morning!! Get there any later and you will queue all day, only to be turned away at 4pm.
Seagull on the wing
New member
BT my pet hate...long running dispute with them....and anything/anyone who uses automated phone services...all we want to do is to speak to a human being...not a f****ng tape recorder. When I had a problem with SKY they wanted to charge me £80 to send an engineer...so I said fine and whilst he was here he could take the whole system out...if you don't want my £72 a month then go without....Sky...Oh just a minute sir,I'll have a word with the manager......3 minutes silence...Hello Sir,just been looking at our records and it seems you've been with us a long time therefore there is no fee...like there was in the first place?
Dr. Notthenineo'clocknews
Remainer
bit of a clue, if you go on one of the 'who have you backed to win Euro 2012?' threads you'll get adverts for Blue Square and the like
pastafarian
Well-known member
i dished out some poor "customer service" more than once. i remember a lady phoning my business and moaning like hell because we were not flying our flags at half mast on the day of Diana`s funeral,threatening to phone the Argus and anyone else who would listen.
I let her rant for a bit then simply told her to F*** off and to phone back later when i would see if i could find someone who gives a sh**.
apart from me Easyjet are pretty poor
I let her rant for a bit then simply told her to F*** off and to phone back later when i would see if i could find someone who gives a sh**.
apart from me Easyjet are pretty poor
Virgin Media. Was given an address to complain to, wrote to it (recorded) but they never acknowledged it. Called up and they had no record of receiving it. They gave me another address to write to, sent a letter (recorded) but got no response. When I wrote online to them, I got an automated email asking me to write in - to a 3rd address. I gave up.
Although their general product service was fine, they are the one company I will enthusiastically tell them to steer clear of.
Although their general product service was fine, they are the one company I will enthusiastically tell them to steer clear of.
clippedgull
Hotdogs, extra onions
Agreed.
Our very own BHA ticket office (except Scottish Paul) gets an honourable mention, although things have improved since the dark days.
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This, BT are the worst for customer services, when I was having problems, you get put through to a call centre in India, after about the eighth call, I started to get the hump with not be understood, so asked to speak to someone who spoke English as their first language and they put me through to a Glaswegian.
Hatman1234
New member
3G and Talktalk, worst customer service ever.
Tricky Dicky
New member
They have to be up there - or maybe you actually have to have customer service for it to be bad, I don't think they have any.
Tricky Dicky
New member
Never had an issue with Sky - always done everything right for me.
British Gas - as long as you have their maintenance cover - are always terrific in my experience. I have called them at all hours for problems and they've always answered quickly and sorted me out an engineer. Never been on the phone more than 2 minutes I would say.
Pinkie Brown
Wir Sind das Volk
Where do you start? 'Customer Service' can be anything from poor to bloody awful. Whether it be transport, phone, TV, Utilities -The whole customer service concept in GB PLC is crap. I've had bad experiences with so many, I wouldn't know where to start. As somebody mentioned earlier: Out of the Mobile Phone companies, I have to say Orange have been the worst I've dealt with. When my daughter lost her phone last year, they couldn't have been more unhelpful at the overseas call centre.
The problem with overseas call centre's, they're programmed like robots. They don't have the scope or ability to apply common sense in certain situations. Everything is literally in black or white - No pun intended.
The problem with overseas call centre's, they're programmed like robots. They don't have the scope or ability to apply common sense in certain situations. Everything is literally in black or white - No pun intended.
seagullsovergrimsby
#cpfctinpotclub
I find it helps to picture that you're speaking to Rab C Nesbitt wearing his filthy string vest swigging a can of Tennants.
SK1NT
Well-known member
I'd also add BT... Was on hold to them once for almost an hour and when i finally got through they said i was calling the wrong department (i was given this number by someone else in BT) So i called the number i was given and was on hold for over an hour this time and when i finally got down to number 3 in the in the queue the phone disconnected and an automated message was being played saying our office shuts at 6pm on a Sunday.... (it was 6pm)
Arrggghhhh two hours on the phone on a Sunday and i didn't even get to speak to anyone...
Arrggghhhh two hours on the phone on a Sunday and i didn't even get to speak to anyone...
happypig
Staring at the rude boys
In defence of call centres, both here and overseas, quite often the calls are answered by people with little training who are sat at a computer screen and the questions pop up, one at a time; they are unable to go "off script" or circumvent the process and even if you tell them what is needed, they can only do what the computer tells them.
If I have a problem with a company and they cannot resolve it, I will find out who the chief executive or chairman is and write a letter to them. They will generally get an assistant to deal with it but it's usually better dealt with than keep on ringing unconcerned wage slaves.
If I have a problem with a company and they cannot resolve it, I will find out who the chief executive or chairman is and write a letter to them. They will generally get an assistant to deal with it but it's usually better dealt with than keep on ringing unconcerned wage slaves.
Vodafone are just one massive joke. Can't wait to ditch my contract with them next month.
I once bought a prestige watch for a relative's 18th. birthday, and a couple of years later it developed a fault, which turned out to be an expired battery, which took 53 days to sort out. This was after phone calls, e-mails to the manufacturer, and a visit to the jewellers where it was being 'looked after'. They even e-mailed me to say the best form of recommendation was word of mouth, and they hoped they could serve me again in the future. The likelihood of that happening are slim to say the least...
L__g___s be the concern
L__g___s be the concern
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