Purchased sky sports add on yesterday £25.00 pm rolling contract,they sent me e-mail stating it will be activated in 7-10 working days surely it should be quicker than that.I don't want to ring them and spend 2 hours in a queue, Anyone else experienced this?
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[Help] Virgin Media.
- Thread starter Bald Head
- Start date
Behind Enemy Lines
Well-known member
Sorry i cant help. I have rarely come across worst customer service than with Virgin Media. Absolutely risible.
Greg Bobkin
Silver Seagull
- May 22, 2012
- 16,031
This. And whatever is was called before that (the name escapes me, thankfully!)
Edit: NTL. Arseholes.
- Nov 15, 2006
- 4,256
Corrected for you
thedonkeycentrehalf
Moved back to wear the gloves (again)
- Jul 7, 2003
- 9,340
Try the live chat in the support section or failing that, the community.virginmedia.com pages often get a quick response.
- Thread starter
- #6
I'll give it a go many thanks
- Thread starter
- #7
Website a minefield, but did find how to e-mail complaint.Many thanks much appreciated.
- Jul 27, 2024
- 608
Shocking company. I won't go through the details of the nightmare they put us through when they disconnected our internet in error, then took 6 weeks to reconnect, all the while claiming it wasn't their fault. Eventually we went through the Ombudsman who awarded us anout £600 compensation and were scathing about the way we'd been treated.
Never again. Never, ever again.
Never again. Never, ever again.
The tech is brilliant, their customer service is absolutely terrible - the formal complaint mechanism is easily the quickest way to get something done
Half Time Pies
Well-known member
If there ever was a company that deserve to go out of business because of the terrible way they treat their customers then its Virgin Media!
- Thread starter
- #11
Just received e-mail from them, it states that my complaint will be acknowledged within 48 hours and aim to resolve within 28 days,
That's a standard auto-generated response - bet they sort it much quicker (was the following day for me)Just received e-mail from them, it states that my complaint will be acknowledged within 48 hours and aim to resolve within 28 days,
- Thread starter
- #13
I hope they sort it out quick i want to watch Luton v Burnley tonight
Coldeanseagull
Opinionated
I'll be watching and I don't have sky......what?I hope they sort it out quick i want to watch Luton v Burnley tonight
Half Time Pies
Well-known member
Knowing them you will probably have to pay extra for an enhanced package or sign up to a longer length of contract to get it turned on quicker!I hope they sort it out quick i want to watch Luton v Burnley tonight
vegster
Sanity Clause
- May 5, 2008
- 28,272
They make themselves VERY difficult to contact. If you want to cancel there is no number you can just call, you have to go through different departments and eventually get put through to the inevitable Indian Call Centre
- Thread starter
- #17
I think difficult is an understatement, very complicated website.
I know it's not a popular opinion but I've been with VM since they were Cable and Wireless (I think) and NTL, never had a problem with them. Any issues have been dealt with quickly and efficiently. Not cheap though. Just done the free upgrade to their 360 service and that all worked well.
Dave the OAP
Well-known member
Cable and wireless before NTL.
- Thread starter
- #20
Nynex when i had it installed many years ago.