Virgin Media Customer Services

[Jimbo26]

Far from impressed. That is all !!

 

[Tom Hark Preston Park]

Ddin't they inherit the legends of bad service that were ntl/telewest? If so, the name change was hardly going to turn things around

 

[nail-Z]

Maybe I've been lucky, but I always thought the telewest customer services were pretty good. Didn't have any problems with Virgin recently either, other than their insistance that I should have a 'password'. I don't ever remember providing one, but they soon get bored and do as I ask anyway.

 

[Gritt23]

I recently switched over to Virgin Media for my broadband and have found them very good.

 

[itszamora]

Their customer service has always been fine as far as I'm concerned. The reliability of their broadband on the other hand....

 

[REDLAND]

Far from impressed. That is all !!

Virgin Broadband comes joint-second in customer satisfaction poll​

​

In a YouGov survey of 11,000 UK broadband customers on behalf of uSwitch, Virgin Media came joint-second with a customer satisfaction score of 76%, along with AOL & Sky Broadband. Plusnet came first, with 78% customer satisfaction.

Orange & TalkTalk were at the bottom of the table. Orange had the highest percentage of unsatisfied customers in the poll, with 35%, followed by TalkTalk with 31%.

Sky Broadband beat Virgin for “value for money”, with 83% versus Virgin’s 68%. Virgin had a slight edge on Sky for customer support satisfaction, with 55% versus Sky’s 48%.

Sources:

The Guardian

 

[empire]

they are just as good if not better than b4

 

[clapham_gull]

Although it is called Virgin Media, Branson doesn't own it - he controls 10 per cent of the shares and rights over the Virgin name.

Carlyle, the US private equity giant, is considering axeing the Virgin brand name if it takes over UK cable group Virgin Media. Such a move would sever the media company's connection with Richard Branson, and pave the way for a rapprochement with Rupert Murdoch's BSkyB.

..City sources say some of Carlyle's most senior executives are arguing that cable would be better off without Branson as it could then swiftly settle its differences with BSkyB.

http://media.guardian.co.uk/site/story/0,,2121128,00.html

 

[chez]

Their customer service has always been fine as far as I'm concerned. The reliability of their broadband on the other hand....

This pretty much confirms that it is all down to personal experience. Reliabilty wise Ive never had a problem with it, customer service wise they are the worst Ive ever had the misfortune to deal with.

 

[clapham_gull]

Although it is called Virgin Media, Branson doesn't own it - he controls 10 per cent of the shares and rights over the Virgin name.

Carlyle, the US private equity giant, is considering axeing the Virgin brand name if it takes over UK cable group Virgin Media. Such a move would sever the media company's connection with Richard Branson, and pave the way for a rapprochement with Rupert Murdoch's BSkyB.

..City sources say some of Carlyle's most senior executives are arguing that cable would be better off without Branson as it could then swiftly settle its differences with BSkyB.

http://media.guardian.co.uk/site/story/0,,2121128,00.html

Isn't that the same Carlyle group which links the Bush and Bin Laden families ?

 

[Pevenseagull]

it's not a customer service company

it's a commodity

 

[Vicar!]

Worst customer service ever. It took four months to resolve a dispute that very nearly went to court. Idiots!!!

 

[Woodchip]

PlusNet are the Daddy when it comes to customer service. Only ever had one complaint with them in 7 years service. That was purely down to a minor mis-understanding on both parts. Different agent replied to my "ticket" and it made perfect sense.

 

[bn3gunner]

just phoned virgin media to see why my direct debits had not gone out apparantley i'd been in credit with them but now had 3 pence outstanding and i would be charged ten pounds if idid not pay today-bearing in mind a direct debit account has been set up this makes no sense whatsoever -i told the bloke if virgin charge me that ten pounds they can go f..k themselves

 

[Nemesis]

Far from impressed. That is all !!

I spents nearly FOUR hours on the phone to those twats on Saturday because they had over-billed me by £120 for one fecking month. Later on, Saturday evening-tv channels and V+ not functioning. THREE more hours spent talking to their fuckwits in Bangalore who need every item repeated a minimum of three times before they ask you the same question immediately after saying they understand.

They suck and I'd ditch them if I had an alternative.

 

[Tom Hark Preston Park]

I spents nearly FOUR hours on the phone to those twats on Saturday because they had over-billed me by £120 for one fecking month. Later on, Saturday evening-tv channels and V+ not functioning. THREE more hours spent talking to their fuckwits in Bangalore who need every item repeated a minimum of three times before they ask you the same question immediately after saying they understand.

But apart from that, fine?