f*** me. This is hard work.
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[Misc] Trying to leave a phone contract
- Thread starter Herr Tubthumper
- Start date
- Thread starter
- #3
I'll give you a full update when this call is over
Weststander
Well-known member
6 one hour calls with O2 trying to get a phone number migrated for my son to new iPhone lives in my memory. Each time, “yes, consider this done in the next 48 hours”. It never did happen 
.
.
Why do you want to cancel contract?
- Thread starter
- #6
Jesus wept. 28 minute phone call and I still have not completely left as they will bill me for the last two days of my contract.....quite why they cant just take the money on the phone I do not know. Grrrrrrr.
Retentions bloke after a length pause: "you can pass the contact, and it's benefits, onto a family member if you like"
Me: "No"
Another pause of a minute
Retentions bloke: "you can pass the contact, and it's benefits, onto a friend if you like"
Me: "NO!"
Retentions bloke: "There's a remaining credit you could pass on" (this is two days so in the region of 60 pence)
Me: "NO, I JUST WANT TO LEAVE!"
Retentions bloke after a length pause: "you can pass the contact, and it's benefits, onto a family member if you like"
Me: "No"
Another pause of a minute
Retentions bloke: "you can pass the contact, and it's benefits, onto a friend if you like"
Me: "NO!"
Retentions bloke: "There's a remaining credit you could pass on" (this is two days so in the region of 60 pence)
Me: "NO, I JUST WANT TO LEAVE!"
- Thread starter
- #7
Is this a genuine question, or are you mimiking the 3 retentions team person I just spoke to ?
- Thread starter
- #8
If any of my friends and family are reading this, and are now pissed to have missed out on 60p phone credit, I'll pay you out of my own pocket.
Yeah I had exactly that when I tried to leave 3 a few months ago.
I didn't even have the phone anymore and hadn't seen it in years (it was on an extremely low rate that I'd at some point decided was worth paying for as a back up phone).
Took about half an hour to convince him that no, there wasn't a family member/friend/passing stranger who was in sudden desperate need of a phone contract that I might like to pass it onto.
Genuine
Is this a genuine question, or are you mimiking the 3 retentions team person I just spoke to ?
In a world where large companies prefer automation, bots and the use of websites ahead of employing a decent CS telephone team it seems that they won’t yet allow simple stuff like cancelling or changing your services unless you speak to them
- Thread starter
- #13
It’s an old UK Sim only deal which I havn’t used in 18 months or so and was paying around 12 quid a month for. I used to use it when I was in the UK, or the US as it had free US roaming, but realised it isn’t cost effective so decided to ditch it.Genuine
- Thread starter
- #14
Interesting, as this was 3.
Thunder Bolt
Silly old bat
Never give up. I left O2 in March, having been shoved there by Virgin, last August, and went to Smarty. It was a pain the proverbial with O2.
Three weeks later I found 11p in my bank account!
Green Cross Code Man
Wunt be druv
I cancelled 2 Three contracts a year or so ago. Simply requested the PAC code and no phone calls involved.
Sounds like we had almost exactly the same issue with the same company. I guess it's not surprising they followed the same incredibly irritating and drawn out process in both calls.
In my case, I couldn't log on to my online account (or usefully communicate with them online at all) because I didn't have the phone that I was trying to cancel.
Green Cross Code Man
Wunt be druv
Hmm. Annoying. Mine were SIM only contracts and I had the SIMs.
thedonkeycentrehalf
Moved back to wear the gloves (again)
- Jul 7, 2003
- 9,340
I think this only works if you are switching provider as the number is transferred to your new provider which creates the cancellation - HT is just cancelling without transferring