Ticket Office

[Reinelt12]

I just thought I would share the below with you regarding my dealing with the ticket office and what you think - I have also posted on Ask the Club...

I emailed the ticket office on Wednesday asking for the opportunity to buy tickets for the Northampton away game. This is as per the website which states we can email the away.tickets address.

I had no reply to this email as of today, therefore rang up the ticket office explaining that I had emailed, and asking if I could purchase these over the phone based on the email I had sent.

The person said that I had to buy them in person. I said that I live 200 miles away in Staffordshire so this is a problem, and he put me on hold, came back and said "I have spoken to someone, and we can do this just this once"

As you can appreciate, I wasn't particularly happy with this rather rude response particularly the way it was delivered and asked why it was "just this once".

He said that they usually don't do this and it has to be in person, I replied that I had bought tickets over the phone in the past and he just argued.

At that point I asked to speak to a manager, to which he said there wasn't one available, I asked if I could speak to someone else as I was tiring of his rudeness - no, apparently he was on his own...

So, I asked him who he spoke to when he went away to find out if I could purchase over the phone, he said he didnt, and that he had looked at the "Northampton Letter" - I asked him why he said he spoke to someone and he denied it... a liar as well as rude then!

In the end I gave him my name and number and asked for the manager (Paul apparently - Is that Paul Rogers?) to call me on Monday morning, which I hope happens...

I wouldnt have minded if I had been told from the outset that I couldnt buy the tickets on the phone (rather than the patronising "just this once", or if my email had been replied to as that was the channel the website says to use. It was the blatant lying and rudeness which I don't think should be associated with our club!

 

[Gully]

You would have thought that with the credit crunch, rising inflation and a recession round the corner that football clubs would want to make it easier for fans to attend games...not harder...evidently not!

 

[clippedgull]

It's quite clear that the 'purchase over the phone option' is not available for that particular match. According to the website.

Having said that, the email option is and should have been answered.

 

[One True BHA]

every time i have dealt with the ticket office they have been excellent. they have even rung me on my mobile to say i made a mistake on my application, and asked for the correction. they do a great job considering there is only a few of them working there.

 

[Easy 10]

Look, until we start understanding that we are not CUSTOMERS, we are an INCONVENIENCE, then the sooner we can all accept that this is how things are done, and start complaining about something else.

Just because you have the money to BUY a ticket, doesn't give you a divine right to HAVE one. Its just a phone call for you. But you have to stop and appreciate the fact that it means somebody else at the club then has to go to the time and effort of processing your application and posting that ticket to you. They have shirts to hang up. They have friends to talk to. They have goals videos to watch.They have LIVES as well you know.

The ticket office does not revolve around supplying tickets to fans, on demand. Its high time we all realised this fact and stopped bothering them all the time.

 

[Soul Finger]

Look, until we start understanding that we are not CUSTOMERS, we are an INCONVENIENCE, then the sooner we can all accept that this is how things are done, and start complaining about something else.

Just because you have the money to BUY a ticket, doesn't give you a divine right to HAVE one. Its just a phone call for you. But you have to stop and appreciate the fact that it means somebody else at the club then has to go to the time and effort of processing your application and posting that ticket to you. They have shirts to hang up. They have friends to talk to. They have goals videos to watch.They have LIVES as well you know.

The ticket office does not revolve around supplying tickets to fans, on demand. Its high time we all realised this fact and stopped bothering them all the time.

Hilarious.

 

[Easy 10]

thanks

 

[Djmiles]

Don't ever email the club, have never got a reply from them.

 

[Reinelt12]

It's quite clear that the 'purchase over the phone option' is not available for that particular match. According to the website.

Having said that, the email option is and should have been answered.

My aim when I rang, was to ask if I could give them the payment details over the phone to go with the email because I didnt want to send those type of details by electronic form.

I admittedly got kinda sidetracked by his patronising and rudeness, and just wanted to speak to someone else by that point.

Again, I understand if that was not an option, and as you say applying over the phone directly is not - but I had sent an email requesting, and it doesnt say on the website what needs to be in the content of the email to process it - therefore after 2 days i kinda want to know whats happening and if I need to do anything else...

 

[Soul Finger]

Look, until we start understanding that we are not CUSTOMERS, we are an INCONVENIENCE, then the sooner we can all accept that this is how things are done, and start complaining about something else.

Just because you have the money to BUY a ticket, doesn't give you a divine right to HAVE one. Its just a phone call for you. But you have to stop and appreciate the fact that it means somebody else at the club then has to go to the time and effort of processing your application and posting that ticket to you. They have shirts to hang up. They have friends to talk to. They have goals videos to watch.They have LIVES as well you know.

The ticket office does not revolve around supplying tickets to fans, on demand. Its high time we all realised this fact and stopped bothering them all the time.

Hilarious.

 

[¤DãŃn¥ §êãGüLL¤]

Poor sod's probably gonna get the sack now as well. From his dream job. How will he afford his Man United merchandise now?? Shame on you.

 

[clippedgull]

My aim when I rang, was to ask if I could give them the payment details over the phone to go with the email because I didnt want to send those type of details by electronic form.

I admittedly got kinda sidetracked by his patronising and rudeness, and just wanted to speak to someone else by that point.

Again, I understand if that was not an option, and as you say applying over the phone directly is not - but I had sent an email requesting, and it doesnt say on the website what needs to be in the content of the email to process it - therefore after 2 days i kinda want to know whats happening and if I need to do anything else...

Oh , for sure. I wasn't saying you were at fault!

The email should have been answered promptly, and I agree that I wouldn't like to email any financial details that way either!

 

[Adam Virgo's Shirt]

The email being unanswered isn't good but.....

If I had been told they would bend the rules for me 'just this once' so I could actually get a ticket when I shouldn't be able to, I would be more than happy and see it as a positive rather than a negative

Or am I missing a point............?

 

[Easy 10]

Why is it that the "purchase over the phone" option is not available for that match ?

Or am I missing a point ?

 

[ac gull]

I e-mailed in for the Northampton game as well - live in Derbyshire - never got a reply to the e-mail either - put my work number in e-mail for them to call me for credit card number etc as did not want to put in e-mail re security etc

Rang up a couple of days later - spoke to Paul to give credit card number etc - he said none of the e-mails looked at yet, match long way ahead etc - then took my card details and processed the ticket over the phone - money has gone from my card - have still to receive the ticket - suspect because they are sorting out Man City game first

Paul was very polite - had a row with ( I think ) him last season as despite paying £30 for Blue Membership they now ordinarily refuse to accept away ticket bookings by phone - in order to keep phone lines free for calls re home games

Tha fact that arguing with someone about why they can't buy away tickets on the phone keeps the phone line busy for longer than selling them a ticket has maybe dawned on Paul who seems to thankfully be quietly abolishing this stupid recent rule

 

[Barrel of Fun]

It surely would not take long to send out a blanket email to all those received (do it every day at close of play) and say that there order has been received etc. Or would it?

 

[withdeanwombat]

Why not get a Sky subscription and become a bona fide Man Utd supporter?

 

[Tom Hark Preston Park]

The email being unanswered isn't good but.....

The Ticket Office NEVER answer emails. I've just posted on'Ask The Club' to ask why that is. Watch that space

 

[blue'n'white]

The Ticket Office NEVER answer emails. I've just posted on'Ask The Club' to ask why that is. Watch that space

The club never does - you're dead right and that needs to be addressed. The Scottish chap - Paul McGowan (?) - is the manager and is very helpful. However he seems to be acting with his hands tied behind his back most of the time as the rest of the ticket office staff are not- which undoes all the good that he does !! He has phoned me before and does genuinely seem to want to help - pity that the rest of the staff do not share his attitude.
Being in a customer service environment is gutty, having to smile at people that you think are absolute oafs is not at all fun BUT if you don't like having to do that you should not have taken the job !!!

 

[Tom Hark Preston Park]

The Scottish chap - Paul McGowan (?) - is the manager and is very helpful.

Totally agree with you. Paul is a top bloke

The problem seems to lie with the system. Dunno, off the top of me head, why not ask STH and/or Blue Members or anybody else registered anyhow with the club if they'd rather be contacted by email or by snailmail? Then make somebody wholly responsible for the email side of the ticket office. The less reliance on phoning the club shop and/or having correspondence delivered by a man in a van in Burgess Hill the better IMHO