So, profits were "considerably lower than expectations". Having just come back from M&S, I can explain why.
IT IS FULL OF OLD BIDDY'S AND OLD BOYS. About 70% of the people in the store were pensioners. At least 35% of those had WALKING STICKS
They get in your way by walking very slowly. Often, they only buy one or two items, but like to enjoy the "experience". Many of the stores still look dated.
M&S's customers are dying off!!
IT IS FULL OF OLD BIDDY'S AND OLD BOYS. About 70% of the people in the store were pensioners. At least 35% of those had WALKING STICKS
They get in your way by walking very slowly. Often, they only buy one or two items, but like to enjoy the "experience". Many of the stores still look dated.
M&S's customers are dying off!!