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Spineless Sainsburys and all that is wrong in today's society!
- Thread starter portlock seagull
- Start date
It's a bit of a shame though isn't it, as it gives an indication that "customer is always right" is more important than basic human courtesy.
BadFish
Huge Member
- Oct 19, 2003
- 18,194
I agree, but to me it is a mere storm in a teacup. the irony is that this incident of a lack of manners has given rise to even worse manners exhibited on this thread.
We at NSC really have no right to provide a 6 page critique of anyone's manners. Let alone be ill mannered while we do it.
Uncle Spielberg
Well-known member
NSC lecturing people on showing a fellow human being some common courtesy. Quite funny when you think about it.
Not really - because most people know to take banter on an internet message board as tongue in cheek. In public with complete strangers is an entirely different kettle of fish.
At first I found this place surprisingly harsh, but then I just learnt to grow a thick skin and get on with it.
Not Andy Naylor
Well-known member
Brilliant. Let's wrap this up right there.
Uncle Spielberg
Well-known member
To me the same standards should be held whether conversing on the internet or face to face, clearly it doesn't so I take this " outrage " on here with a pinch of salt and highly hypocritical.
Supermarket checkouts. My favourite!
One thing to say at the start is that if a shop has all its checkouts open I will queue twice round the block and not say a word. However, if a store (yes, Morrisons in Worthing I'm talking about YOU!) has a third of its checkouts open and long queues at every one of them then I'm going to complain until more checkouts are opened.
I don't want to engage in conversation with the checkout staff. Most of them seem to be incapable of multi-tasking; when the chat starts the "beeping" stops...or at least slows right down. It shouldn't take 2/3 times as long to go through the checkout process as it has taken me to go round the store and select my purchases.
Then you get the barrage of questions:-
1. Do I need any bags? Well if I have bags out ready to use then I don't. If I don't have any bags then, unless they are going to give me a crash course in grocery juggling, I obviously do. Cue scrabbling about under the till for the bags that they then feel obliged to open for you.
2. Do I need any help with my packing? When the question was first asked I expected them to summon the work experience lad. But no! They pack it themselves causing even more delays. Personally I find this question, with the inference that I am incapable of packing my own shopping, insulting. Yes, of course ask seniors or those with a disability but to ask everybody? Why?
3. The superfluous questions. Do I want savings stamps/mobile top-up/postage stamps etc etc. You know what? I'm a big boy now and if I DID require anything else, I am perfectly capable of asking for it.
Less needless and pointless chat and more "beeping". Then we can all go and get on with far more important things like fretting why Spanish Dave hasn't had his contract sorted yet.
One thing to say at the start is that if a shop has all its checkouts open I will queue twice round the block and not say a word. However, if a store (yes, Morrisons in Worthing I'm talking about YOU!) has a third of its checkouts open and long queues at every one of them then I'm going to complain until more checkouts are opened.
I don't want to engage in conversation with the checkout staff. Most of them seem to be incapable of multi-tasking; when the chat starts the "beeping" stops...or at least slows right down. It shouldn't take 2/3 times as long to go through the checkout process as it has taken me to go round the store and select my purchases.
Then you get the barrage of questions:-
1. Do I need any bags? Well if I have bags out ready to use then I don't. If I don't have any bags then, unless they are going to give me a crash course in grocery juggling, I obviously do. Cue scrabbling about under the till for the bags that they then feel obliged to open for you.
2. Do I need any help with my packing? When the question was first asked I expected them to summon the work experience lad. But no! They pack it themselves causing even more delays. Personally I find this question, with the inference that I am incapable of packing my own shopping, insulting. Yes, of course ask seniors or those with a disability but to ask everybody? Why?
3. The superfluous questions. Do I want savings stamps/mobile top-up/postage stamps etc etc. You know what? I'm a big boy now and if I DID require anything else, I am perfectly capable of asking for it.
Less needless and pointless chat and more "beeping". Then we can all go and get on with far more important things like fretting why Spanish Dave hasn't had his contract sorted yet.
You sound like a Larry David style nightmare.
Norman Potting
Well-known member
As predicted by me yesterday this will feature on the Jeremy Vine show on R2 at some point in the next couple of hours (he has just announced it). I would love to listen but have some interesting albums on Spotify to catch up with whilst I work.
D
Deleted member 18477
Guest
that sainsburys in Haywards Heath rakes it in! i say rakes... i mean RAKES it in! ££££££££
seagullsovergrimsby
#cpfctinpotclub
Checkout staff are regularly monitored by management on giving good customer service , if they leave any of the questions out or don't engage the customer in a chat when there is a hold up (price check or customer wants an additional item) they are marked down. Apart from that there is the "mystery shopper" doing random checks and failure to score 100% can lead to disciplinary action.
vegster
Sanity Clause
- May 5, 2008
- 28,272
Exactly.
tinycowboy
Well-known member
I used to work in a supermarket and enjoyed it when customers wanted to talk. However, when the scanning machines came in (this was in the late 1980s), management instigated league tables reporting which cashier had scanned the most items per minute on average. It was carnage - we were all zipping items through the scanner as quickly as we could to be top of the table. Customer service went out of the window. On the original topic however, I agree that rudeness is a bad thing. Whatever did we do before mobile phones? Apart from hang around at the pedestrian precinct on a Saturday wondering where everyone was.
SouthCoastOwl
New member
Actually they are!
When they don't ask about the vouchers, Nectar card, number of bags etc.....they get marked down. At the end of the day this could potentially affect the bonus received by all the check out staff in that branch. Imagine if you're the member of staff who didn't smile sincerely enough at the end of the transaction and that small transgression meant less money for everyone!
Sainsbury's staff are regularly subject to "Observations" by their management to make sure that every transaction is being completed the "company way". Then of course there's also the mystery shopper where they're marked as to whether they perform these banal but prerequisite tasks, in the correct order! God forbid they ask for your Nectar card after they distributed the Active Kids vouchers!
In addition there's all the other s**t they have to put up with: People who think their phone conversation is more important than the checkout transaction is only the tip of the iceberg. There's the customers who think that basic hygiene doesn't really apply to them, the blokes that like to try and cop a peep down the checkout girls' blouse or the fine body of men and women who having spent the afternoon in the pub believe themselves to be the masters of wit and repartee rather than just a rather sad old soak with breath that could strip paint.
Try imaging that the check out girl/boy is your mum/sister/dad/brother try and treat them with the decency and politeness they deserve.
dougdeep
New member
High horse? You're the one that's talking pony. Do you honestly believe that you are superior to others?
Billy the Fish
Technocrat
This stuff happens all the time in any walk of life. I have to put up with customers being rude to me sometimes because their company pays my company £1000s for a support contract. I deal with some right wankers on a power trip who intentionally throw their weight around just because they can, there's people who are nice as pie to my face and then make snide complaints to their account manager once I'm gone. I deal with it in a professional manner and don't take it personally because it isn't a personal affront to me.
Sometimes you just have to turn the other cheek and get on with your life. The checkout operator decided to start a confrontation with a customer over something that is entirely trivial. What's the point, why not just let people be? I hope she got bollocked.
It is called having common courtesy, but no doubt you are too common to realise there is such a thing.
Are you sure your head wasn't in your anus, which would have still allowed you to pack the shopping? It is extremely rude to continue talking when you are being served in a shop or elsewhere.
yxee
Well-known member
If you're going to lecture me on what's rude or not, you might want to begin with a different opening.