[Help] Season ticket disappeared from wallet

[Green Cross Code Man]

Yes it is.

Well it has never been an option on any Android phone I've used. How are you accessing this option please?

 

[Westdene Seagull]

Yes, mine has disappeared. Three match pack still there.

This - does seem a ridiculously poor system.

 

[dazzer6666]

Still there but still showing Sheff Utd (not uncommon to be showing the wrong game though and doesn’t ever seem to matter). Three match EL pack is fine.

 

[WATFORD zero]

Either find the old Email with the link or follow the instructions here.

https://tickets.brightonandhovealbion.com/screenloader.aspx?type=include&page=usercontent/documents/html/askalbion.html#/articles/my-mobile-season-ticket-has-disappeared-from-my-google-wallet----a45e9833-3449-45fb-8cc9-a520ea4c7111

It's back, thanks

 

[sparkie]

Mine has gone too although the Europa 3 matcher is still there. Marseille will be my next Amex game anyway so will let it resolve itself for now.

 

[BNthree]

If your season ticket has disappeared it’s because the club has banned you for 5 matches as a result of the Ajax beer throwing. You’ll need to email Paul Barber to state your case and get it back.

 

[studio150]

Either find the old Email with the link or follow the instructions here.

https://tickets.brightonandhovealbion.com/screenloader.aspx?type=include&page=usercontent/documents/html/askalbion.html#/articles/my-mobile-season-ticket-has-disappeared-from-my-google-wallet----a45e9833-3449-45fb-8cc9-a520ea4c7111

Thank you ST back now.

 

[zeetha]

Tried re-adding it, but it says it needs to be deleted from the original device first. Oh well, time to get in touch with supporter services again... Least theres plenty of time before the next match to sort it out!

 

[peterward]

Has anyone elses season ticket disappeared from their wallet on Android?

Yep. Samsung S20 snd it's gone from Google wallet

 

[sparkie]

If your season ticket has disappeared it’s because the club has banned you for 5 matches as a result of the Ajax beer throwing. You’ll need to email Paul Barber to state your case and get it back.

To be fair it was a good throw from my garden in Sussex.

 

[Insel affe]

Nope, Season and Europa league match still where they should be.

 

[Giraffe]

Did you throw a beer at Ajax?

 

[peterward]

Well this is a pain, cannot get it back. The link on albion site when trying to redownload in chrome gives error message, def gone from wallet, though tried again on Samsung browser and it says "already in wallet" though it isnt showing and no idea how to make it..... Google is a minefield, have searched for lost wallet tickets and so far nowt..... problem I think is at Google end?

Seems club is aware, news article about it!

Season ticket passes affected on Android

We’re aware some fans with Android devices have had their passes disappear from their digital wallet

www.brightonandhovealbion.com

 

[Poyningsgull]

Well it has never been an option on any Android phone I've used. How are you accessing this option please?

It's on the front page of my Google wallet on my Galaxy A54 Android phone

 

[Green Cross Code Man]

Just looked

It's on the front page of my Google wallet on my Galaxy A54 Android phone

That option has never showed for me. I've used Pixel phones the last few years and OnePlus immediately before.

Are you sure you're not using Samsung wallet? That's different from Google wallet.

 

[aolstudios]

Either find the old Email with the link or follow the instructions here.

https://tickets.brightonandhovealbion.com/screenloader.aspx?type=include&page=usercontent/documents/html/askalbion.html#/articles/my-mobile-season-ticket-has-disappeared-from-my-google-wallet----a45e9833-3449-45fb-8cc9-a520ea4c7111

Thanks for that.
All worked fine

 

[sparkie]

Seriously, though, this is obviously pretty shoddy technology the club is using. Not the first time my ticket has disappeared or not updated. Has it been rolled out without adequate testing ?

 

[drew]

Well this is a pain, cannot get it back. The link on albion site when trying to redownload in chrome gives error message, def gone from wallet, though tried again on Samsung browser and it says "already in wallet" though it isnt showing and no idea how to make it..... Google is a minefield, have searched for lost wallet tickets and so far nowt..... problem I think is at Google end?

Seems club is aware, news article about it!

Season ticket passes affected on Android

We’re aware some fans with Android devices have had their passes disappear from their digital wallet

www.brightonandhovealbion.com

I'm in the same situation. Tried clearing history but hasn't made a difference.Three match pack is still there but showing Ajax.

When I try to add it to my wallet from ticketing section of the app, it shows a screen saying 'to add to this pass open the google wallet app' Then when I click on the link, error message 'net::ERR_UNKNOWN_URL_SCHEME' appears.

Don't know whether there is an issue with google wallet or the problem is on the club side!!

 

[Horses Arse]

Seriously, though, this is obviously pretty shoddy technology the club is using. Not the first time my ticket has disappeared or not updated. Has it been rolled out without adequate testing ?

They strugle with elementary processes for ticket sales so I guess its hardly surprising that electronic tickets via apps such as google wallet are problematic.

Now where is my tin hat?

 

[Poyningsgull]

Just looked

That option has never showed for me. I've used Pixel phones the last few years and OnePlus immediately before.

Are you sure you're not using Samsung wallet? That's different from Google wallet.

It's a Google wallet see screenshot