[Football] Season Ticket Cards not working - Man Utd Home game

[Stoaty Ferret]

I take my mother to home games - we're both season ticket holders. She's 81 and has early on set Alzheimers, but comes alive at football games. She has a season ticket card instead of a pass on her phone for ease - for which we pay £25 per season. I called the ticket office before the game to make sure everything was OK with her card given it was a new season / first home game and they hadn't issued a new card to us. I was assured everything was fine, but having turned up at the West Stand Lower the card didn't work and the stewards would not let her through. We had to go to the ticket office where it appeared a lot of other fans were having similar issues with passes and almost missed kick off (she's not the most mobile). Poor show by the club and I'll be communicating with them directly. Did anyone else have similar issues?

 

[Rogero]

No

 

[bluenitsuj]

No

How could you possibly know if anyone else had the same issue.

 

[Cowfold Seagull]

How could you possibly know if anyone else had the same issue.

Well that's why the OP is asking!

Maybe l was lucky, l also have a season ticket card, but mine worked first time at the WSL turnstiles.

 

[Green Cross Code Man]

Well that's why the OP is asking!

Maybe l was lucky, l also have a season ticket card, but mine worked first time at the WSL turnstiles.

He's replying to the person who answered 'No'. Just because they didn't have a problem or know anyone else who did, doesn't mean there weren't people with similar issues.

 

[ALBION28]

My card worked fine but it was issue 3 . Hope this is sorted for you now.

 

[Kenn]

I have a season ticket card, this is my third year of having one. I have to go onto the club website each summer and reapply and pay for the new season (and provide a new photo) and they post me a new card. The card only works for one season then you have to reapply. My new card for this season worked fine yesterday.