Gilliver's Travels
Peripatetic
Is working perfectly, and has been from the very top of the programme.
So... nothing to complain about. Damn.
So... nothing to complain about. Damn.
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Seagulls World Commentary
- Thread starter Gilliver's Travels
- Start date
glasfryn
cleaning up cat sick
yes I nearly fell off my chair as well.
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
It's working for me too. However, I would still like to complain. In previous seasons I have been able to access the commentary via the Match Live Centre. Now, despite having the same level of membership, I am told I do not have permission to access that area and have to listen via Windows Media Player, thus losing out on the teams, match stats and text commentary, not to mention the goal updates from the other games (not such an issue tonight obviously). PTV bastards
Gilliver's Travels
Peripatetic
- Thread starter
- #4
No, Match Live is still there with stats, line ups, other game comms, etc. But I suspect you made the easy mistake - as I did last time - of choosing Match Live Centre from the non-subscribers' menu on the left of the page. If, instead, you select Match Live Centre from the right, beneath the SW tab, you will get all the bells and whistles as before - as long as you have already signed in at the front of the site.It's working for me too. However, I would still like to complain. In previous seasons I have been able to access the commentary via the Match Live Centre. Now, despite having the same level of membership, I am told I do not have permission to access that area and have to listen via Windows Media Player, thus losing out on the teams, match stats and text commentary, not to mention the goal updates from the other games (not such an issue tonight obviously). PTV bastards
The lunacy of PTV failing to recognise you and your paid-for entitlements - even after you've just signed in - and continuing to treat you as a member of the Great Unwashed, is simply beyond belief. It's as if concepts like marketing, membership schemes and customer care had never been invented.
The PTV Action Group starts here.
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
No, Match Live is still there with stats, line ups, other game comms, etc. But I suspect you made the easy mistake - as I did last time - of choosing Match Live Centre from the non-subscribers' menu on the left of the page. If, instead, you select Match Live Centre from the right, beneath the SW tab, you will get all the bells and whistles as before - as long as you have already signed in at the front of the site.
The lunacy of PTV failing to recognise you and your paid-for entitlements - even after you've just signed in - and continuing to treat you as a member of the Great Unwashed, is simply beyond belief. It's as if concepts like marketing, membership schemes and customer care had never been invented.
The PTV Action Group starts here.
Nope, tried that, just keep being told I need to upgrade to access
steward 433
Back and better
Thought it was scarily quiet but littlun has turned the system volume right down on the computer
Gilliver's Travels
Peripatetic
- Thread starter
- #7
Suspect that there's now a PTV cookie recording you as a non-subscriber, and that won't clear - it's happened to me before now. Suggestion: try closing your browser, re-open it, then go to the Seagulls site's main page and sign in at top right. If the next page has My Account at the top, you're properly signed in. Then try going to Seagulls World tab / Match Live - let us know if it works?
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
Thanks for the advice, but have just tried that and it still with holds my rightful match live centre from me
Gilliver's Travels
Peripatetic
- Thread starter
- #9
That's weird, because I've described precisely how I got to enjoy the full M atch Live works this evening.Thanks for the advice, but have just tried that and it still with holds my rightful match live centre from me
Guess your only option now is to complain formally to PTV - Uncle C knows all the right people!!
Best to email customerservices@performgroup.com they should be able to help.
m20gull
Well-known member
I struggle with the commentary. When I click the Commentary button it (Vista) wants me to download an ASX file, which I then need to open in Media Player. Though tonight even that's not working.
m20gull
Well-known member
Uncle C
Well-known member
I went to the game tonight for a pleasant change but am pleased the commentary went out OK.
Paul Camillin did promise to monitor the output on his laptop, so I guess our checks are working just fine.
Paul Camillin did promise to monitor the output on his laptop, so I guess our checks are working just fine.
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
Forgot about this. In light of tomorrow's repeat failure of Seagulls World to provide me with my required service I will be contacting them now. If only they were as efficient as the club shop.
I have found in the past, that when I have complained, I have been given a free week's subscription. I guess that means, that if they messed up every game, you could get Seagulls world for free!
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
I imagine I'll be doing well to get a reply, given the normal level of service.
And the e-mail was sent Friday, no response yet, maybe they were all in the pub and returned to work only this morning
Hercules Rockerfeller
New member
You could try going to the matches, like REAL fans do, like me (sorry, I will once again be a Seagulls World listener soon, but let me have my moment having suffered both home games so far this season and the OGH testimonial!!)
mr sheen
Well-known member
- Jan 17, 2008
- 1,592
good point, do come and introduce yourself to me at Sixfields tomorrow night