[Help] Royal Mail parcel redirected in error.

[boik]

My old Dad ordered a book which hasn't turned up. The seller is very friendly and has offered to send a replacement, but using his tracking info he saw that the parcel has a status of :

Pending
As requested Burgess Hill DO is forwarding this item to a different address as part of our Redirection service. See below for more information.

There has never been a redirect of mail from this address.

Tried customer services number but there appears to be no way of getting through to a human and automated system doesn't fit this problem. I'm worried that someone might have forged a redirect for their mail, although they seem to be getting other stuff.

Anyone had anything similar or got any advice?

 

[dennis]

You might find that there has been a delay to the delivery and it has been incorrectly scanned

It’s probably worth your while just hanging on for 24 hours

 

[banjo]

Might be worth going to you local PO if you can’t get through to speak to someone.

 

[dejavuatbtn]

Could always have a chat with your local postie. Most are pretty helpful with their customers.

 

[Springal]

Yeah I wouldn't worry to much yet - the weather has caused havoc with the post and sometimes posties need to do 'interesting' things. I had a few special deliveries show as delivered / signed for - and turn up a day or 2 later. I think because they 'should' be next day pre -1pm, if they know they will miss it they just mark as delivered

 

[Deleted member 22389]

My old Dad ordered a book which hasn't turned up. The seller is very friendly and has offered to send a replacement, but using his tracking info he saw that the parcel has a status of :

Pending
As requested Burgess Hill DO is forwarding this item to a different address as part of our Redirection service. See below for more information.

There has never been a redirect of mail from this address.

Tried customer services number but there appears to be no way of getting through to a human and automated system doesn't fit this problem. I'm worried that someone might have forged a redirect for their mail, although they seem to be getting other stuff.

Anyone had anything similar or got any advice?

Sounds weird. If you are near enough I would goto the depot.

 

[BNthree]

I'd go to local delivery office customer counter and ask about this.

 

[The Seagull]

Yeah I wouldn't worry to much yet - the weather has caused havoc with the post and sometimes posties need to do 'interesting' things. I had a few special deliveries show as delivered / signed for - and turn up a day or 2 later. I think because they 'should' be next day pre -1pm, if they know they will miss it they just mark as delivered

That is totally untrue statement and is an instant dismissal if it did happen which I can almost guarantee didn’t !!! Special deliveries before 1pm are treated very seriously by Royal Mail.

 

[boik]

Cheers people. I'll see if dad fancies going to B/H depot. He prefers dealing with real people.