LamieRobertson
Not awoke
tell him to f*** off
This seems a good point to negotiate from
tell him to f*** off
tell him to f*** off
I've had very few problems with buyers on eBay but on the couple of times I have, they have been complete morons. As stated, a big problem with ebay is its heavily slanted in favour of the buyer which leaves the system open to abuse from shysters.
If an buyer opens a case, do they have to return the item before PayPal will refund them? I've never had a case go that far.
I hope ebay read all the messages from him to me and visa versa....as he is admitting it crackles on not all tracks...amd it works on a PC now....he is constantly changing his story.
NOW if ebay say I must refund him I assume he MUST return the item?
Sadly you have no chance. Offer him the refund. You will also need to refund shipping, but not his return shipping.
For commercial sellers in the UK, we have to abide by something called the Distance Selling Regs. Although you are probably a private seller, Ebay and Paypal use these rules.
Basically, they have the right to change their mind for any reason in 7 days. If you don't agree, Paypal will just refund the money and chase you for it!
The only thing you have the right to fight for it not to pay for his return postage. You would be obliged to if it was faulty and you didn't say it was, but you clearly did.
I do feel for you but you did list its condition as
Used: An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use. See the seller’s listing for full details and description of any imperfections.
I would suggest that the faults with it are more than cosmetic and therefore you may be in the wrong. As a buyer, I would see your comments in the description but then look at this and come to the conclusion that obviously its working completely fine.
Think it should have been listed as partially working/for parts for ebay to be happy with it.
cosmetic wear