There only seem to have been complaints about the condition of the pies since the downgrading from the original blue boxes. These were good quality, smart, with logo, appreciated by all and kept the pies close to optimum condition.
Someone took a decision to switch to a much cheaper, inferior quality packaging. This is an un-branded, off the shelf, bottom of the range product. In the ever increasing quest for more profit, they have compromised the quality of Piglet's Pantry Pies and are now desperately trying to rectify the situation.
If I was the owner of Piglet's Pantry I would be absolutely livid. They are still producing the same pies but the narrow-minded cost cutting going on at BHA is undermining the progress of the brand. Not satisfied with the comfortable margin on offer with the original presentation ( and don't believe that bullshit from Barber about making very little from the pies ) BHA are now trying to wring every last drop of profit out of the product.
They should have realised that what they had was a successful brand. They have stuck two fingers up to Piglet's Pantry by downgrading to this cheap, nasty and un-branded packaging and demonstrated that they have little or no loyalty to the brand.
It is ' penny wise, pound foolish ' strategy and will inevitably lead to the slow decline of the product.
Those branded boxes were all well and good but you don't eat the box do you.
Do you?
Maybe you do.
Who knows.