New Website and Loyalty Points (Club announcement, see post #158)

[Is it PotG?]

Me points 'ave been nicked.

Barber OUT.

 

[Official Old Man]

260 here. Based on ST and had 1178 yesterday plus 9 away games 16/17 and as many most seasons before.
Can anyone figure it out?
Is there a 1901 member who has less now maybe?

 

[Magic Sponge]

I finished last season on 1390 and now have 368

 

[Herr Tubthumper]

I've got a measly 306. What happened?

 

[Bob!]

I had 1081 this morning, now down to 220.

I assume we now have a new Loyalty scheme that we haven't yet been told about?

 

[Herr Tubthumper]

I had 1081 this morning, now down to 220.

I assume we now have a new Loyalty scheme that we haven't yet been told about?

One that fluctuates on a whim during the day?

 

[Bigtomfu]

New Website and Loyalty Points

I had 1090 and now 224.

A friend had >1250 and now has 292.

I know TB is a maths guru but looks like someone has screwed up their vlookup.

It's more complicated than DL cricket scores FFS.

 

[essbee1]

I think I might know why all this has happened.

There's a new administrator doing the calcs.

Name of D. Abbott

 

[Bozza]

I'm beginning to understand why the club wanted that download of "Barber out" posts referenced by user email address.

 

[Giraffe]

419 for me now. Looks like they are done on the old stuff and are about to add the new season stuff. Exciting.

I wonder if they have sorted out that annoying thing when you have enough points to buy an away ticket but the site won't let you so you have to call them. Happened to me three times last year. None a significant problem, but marginally annoying and would be a problem if tickets are scarce.

As an aside I assume the "away season ticket" is completely a thing of the past now? Don't recall any mention of it being dropped though.

 

[Giraffe]

I think I might know why all this has happened.

There's a new administrator doing the calcs.

Name of D. Abbott

You may be right although I was waiting for someone to blame Mrs T May as apparently anything that goes wrong in this country is her fault.

 

[Is it PotG?]

I've got a measly 306. What happened?

That all? Wait 'til they're converted into Euros.

 

[Horsham Gull]

354 no idea how they got to that number

 

[Goldstone1976]

I finished last season on 1390 and now have 368

1411 & 344. Weird.

Oh, and they're now called Season Ticket Holder Points...

 

[Bozza]

I wish they were not called 'loyalty' points.

Seems you've got your wish...

1411 & 344. Weird.

Oh, and they're now called Season Ticket Holder Points...

However, as not everyone is a season ticket holder and revised points held doesn't seem to fit with the previous calculation, it does suggest that there may be a new scheme this year that they've not bothered to tell us about yet.

 

[Goldstone1976]

Seems you've got your wish...



However, as not everyone is a season ticket holder and revised points held doesn't seem to fit with the previous calculation, it does suggest that there may be a new scheme this year that they've not bothered to tell us about yet.

I can confirm this. I emailed a relevant club employee asking a few questions: have you changed the scheme? When are you planning on telling us? What about the apparent weirdness in the transfer balances? Have you changed the 1901 "premium?" etc.

I received a swift, but in my reading, slightly tetchy reply asking me to wait until the club "release information". I've replied, saying that they have already released information by posting a changed title and updating the points totals to unrecognisable balances.

 

[Bozza]

I can confirm this. I emailed a relevant club employee asking a few questions: have you changed the scheme? When are you planning on telling us? What about the apparent weirdness in the transfer balances? Have you changed the 1901 "premium?" etc.

I received a swift, but in my reading, slightly tetchy reply asking me to wait until the club "release information". I've replied, saying that they have already released information by posting a changed title and updating the points totals to unrecognisable balances.

I nearly posted something yesterday in response to [MENTION=27279]dazzer6666[/MENTION]'s post earlier in this thread saying, broadly, "does it matter, we can't use the points yet anyway?" comment which, whilst correct in some regard, is also too narrow a view.

As you say - why on earth make these changes without telling anyone? People WILL notice, people WILL contact the club to ask "what's going on with my points?" The club have just set themselves up for a significant influx of emails and calls that I'm sure they could do without.

At the very least, why not put out a news item on the club website, twitter and facebook saying something like "We will be making changes to the points system and you may notice your balance changing. Do not be concerned as we will notify all fans of these changes in the near future."

That's not the ideal though, of course, which would be communicate the mechanics of any schemes to all fans BEFORE making changes to points balances.

It's not difficult this stuff, is it?

 

[TWOCHOICEStom]

Amateur hour again in the club's IT department.

You can't just make changes like this when we've got this many season ticket holders. Just go out with the communication first. It really is that simple.

 

[Steve in Japan]

I'm only worth 100 points, I feel unworthy

 

[Is it PotG?]

Poor communication, certainly not PL ready in that respect.

Just keep the punters informed.