Help!! My laptop is driving me crazy.

[ofco8]

I have 2 problems at the moment that are driving me mad.

Wireless printer is connected to router and laptop ditto. However the laptop does not recognise the printer. Cannot be found under devices and printers but is a desktop icon and everything says is connected ok but is not. Any suggestions? Strangely I can print a test page from laptop but not email or documents etc.

Secondly my Excel and Word have disappeared and converted all my downloads into adobe or other things. Can't get back whatever I try and annoyingly think I will have to purchase again as I need to get on with some urgent work. Any suggestions?

 

[GoldWithFalmer]

I have 2 problems at the moment that are driving me mad.

Wireless printer is connected to router and laptop ditto. However the laptop does not recognise the printer. Cannot be found under devices and printers but is a desktop icon and everything says is connected ok but is not. Any suggestions? Strangely I can print a test page from laptop but not email or documents etc.

Secondly my Excel and Word have disappeared and converted all my downloads into adobe or other things. Can't get back whatever I try and annoyingly think I will have to purchase again as I need to get on with some urgent work. Any suggestions?

Been on any streams lately?

 

[The Brighton Bear]

Have you tried switching it all off and back on again?

 

[ofco8]

Been on any streams lately?

Nope

 

[Buzzer]

I have 2 problems at the moment that are driving me mad.

Wireless printer is connected to router and laptop ditto. However the laptop does not recognise the printer. Cannot be found under devices and printers but is a desktop icon and everything says is connected ok but is not. Any suggestions? Strangely I can print a test page from laptop but not email or documents etc.

Secondly my Excel and Word have disappeared and converted all my downloads into adobe or other things. Can't get back whatever I try and annoyingly think I will have to purchase again as I need to get on with some urgent work. Any suggestions?

Have you tried opening the Excel docs in Google Sheets and then re-save as an xlsx file? Can probably try the same with Word.

https://www.google.co.uk/sheets/about/ and then blank worksheet and then File-Open and then upload and select the file.

Edit - if the Word or Excel files are too complex and you lose some detail then try OpenOffice. It's a freeware version of MS Office but is highly stable, highly recommended.

 

[GoldWithFalmer]

Nope

probably not a virus issue then..

 

[Buzzer]

When you say you've 'lost' Excel, do you mean that the programs are no longer on your PC? Got to start bar and type Excel and see if it comes up. If so then it's just a file association issue. You can open Excel and then open the files from there.

 

[swindonseagull]

reinstall the printer,
As its an 'air' printer does your phone reconise it?