[Albion] Googlepay error

[crookie]

Bought an Arsenal ticket for a mate, when I try to upload it to my phone by clicking on the link I get this message "Something went wrong. Please try again". Tried several times, yesterday and today. Keeps saying the same thing. Only got in from work after 5, and supporter services phoneline is shut. Livechat Bot no help. Is there anyone likely to reply to an email this evening or tomorrow morning. Panicking a bit as it says they don't print tickets anymore, either print at home option or download to phone. Doesn't seem to be any option to print at home

 

[AZ Gull]

Bought an Arsenal ticket for a mate, when I try to upload it to my phone by clicking on the link I get this message "Something went wrong. Please try again". Tried several times, yesterday and today. Keeps saying the same thing. Only got in from work after 5, and supporter services phoneline is shut. Livechat Bot no help. Is there anyone likely to reply to an email this evening or tomorrow morning. Panicking a bit as it says they don't print tickets anymore, either print at home option or download to phone. Doesn't seem to be any option to print at home

Are you clicking on the link from the e-mail? I believe you can also try going to the club website and uploading from there.

 

[crookie]

Are you clicking on the link from the e-mail? I believe you can also try going to the club website and uploading from there.

Yeah, I tried it from there as well, same message came up, frustrating, did it for my wife for the Everton game, no problems

 

[Uter]

Bought an Arsenal ticket for a mate, when I try to upload it to my phone by clicking on the link I get this message "Something went wrong. Please try again". Tried several times, yesterday and today. Keeps saying the same thing. Only got in from work after 5, and supporter services phoneline is shut. Livechat Bot no help. Is there anyone likely to reply to an email this evening or tomorrow morning. Panicking a bit as it says they don't print tickets anymore, either print at home option or download to phone. Doesn't seem to be any option to print at home

Had this exact problem today. If you have got a Samsung phone it could be linked to their recent browser update.

Try installing Chrome and making that the default browser and trying again. It worked for me.

 

[crookie]

Had this exact problem today. If you have got a Samsung phone it could be linked to their recent browser update.

Try installing Chrome and making that the default browser and trying again. It worked for me.

Thanks, I'll try that

 

[Uter]

Thanks, I'll try that

To make Chrome the default click on Settings, then Apps, then the three dots, then "Default Apps".

 

[crookie]

To make Chrome the default click on Settings, then Apps, then the three dots, then "Default Apps".

Thanks, but still no joy. Guess I'll just have to email supporter services and cross my fingers

 

[Uter]

Thanks, but still no joy. Guess I'll just have to email supporter services and cross my fingers

Sorry to hear this. Good luck.

 

[Telboy]

Try opening in Gmail

 

[emphyrian]

Bought an Arsenal ticket for a mate, when I try to upload it to my phone by clicking on the link I get this message "Something went wrong. Please try again". Tried several times, yesterday and today. Keeps saying the same thing. Only got in from work after 5, and supporter services phoneline is shut. Livechat Bot no help. Is there anyone likely to reply to an email this evening or tomorrow morning. Panicking a bit as it says they don't print tickets anymore, either print at home option or download to phone. Doesn't seem to be any option to print at home

I had this the other day for the Swansea cup match. Download chrome on your phone and try it that way is the advice I received from supporter service. I will admit that as I was outside the stadium with 10 mins before kick off my phone wasn't playing ball. In the end they issued me with paper tickets free of charge,

 

[crookie]

Try opening in Gmail

Thanks, but already tried it and no joy !!

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[crookie]

I had this the other day for the Swansea cup match. Download chrome on your phone and try it that way is the advice I received from supporter service. I will admit that as I was outside the stadium with 10 mins before kick off my phone wasn't playing ball. In the end they issued me with paper tickets free of charge,

Tried Chrome, no joy. Did you just go to the ticket office then ? Might have to do that

Sent from my SM-G930F using Tapatalk

 

[emphyrian]

I spoke with the ladies by the ticket office and showed them the problem. They directed me to the ticket office where I was given the three paper tickets. Easy in the end but stressful trying to download tickets in every way possible and failing. I'd get there a little earlier than planned to go to ticket office and show them the problem.

 

[crookie]

I spoke with the ladies by the ticket office and showed them the problem. They directed me to the ticket office where I was given the three paper tickets. Easy in the end but stressful trying to download tickets in every way possible and failing. I'd get there a little earlier than planned to go to ticket office and show them the problem.

Thanks for that, if no joy in the morning I'll do that

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