Fan membership number

[Yoda]

Is anyone else still waiting for the club to get back to them with there member numbers or is it just me and my friends/family?

My brother e-mailed them last Thursday and a couple of friends last Wednesday and not a peep.

Brother has since phoned today and they weren't very helpful.:US:

 

[seven stands]

its on your match ticket if you have any something like 00005xxxxxxx

 

[Yoda]

its on your match ticket if you have any something like 00005xxxxxxx

Only one of the group is a STH. The rest of us are white.

 

[seven stands]

oh sorry no idea then

 

[pishrat]

I'm in the same position, emailed them on Thursday and again yesterday. The ticket office has been engaged for the last hour or so.

 

[sten_super]

I have a related question, so I hope the OP doesn't mind me posting in here.

I have my FAN number, which is 1005552x (obviously x is a number that I don't want to disclose!). When trying to log in online, it asks me to enter my fan number; now how many of these digits do I need to enter?

I have tried various combinations, but every one, when using my postcode (lower case, no spaces) as the password, gives the following message

Unfortunately we have been unable to locate your account using the Fan Number entered. You may wish to re-enter and try again, or contact the ticket office on 0845 496 1901. Opening hours are 9.30am until 5pm. Outside of these hours you can email tickets@bhafc.co.uk and include your name, address and date of birth.

This suggests that the Fan Number is not valid??

edit: using my Dad's details (which up until now had garnered the same response) I was able to get the following message;
This service is currently unavailable. Please try again at a later time.

Which suggests that it is actually recognising his fan number. There may be hope, or am I being overly optimistic?

 

[Scarface]

I emailed last week and got sent my membership number and told to register to get my password. Went to register and got told I am already on the system. Tried to use the 'forgot password' option to request a new one but nothing has come through on my email yet.

A mate has emailed them asking for the same info and got given both his membership number and password. The reply came from the same person!

 

[bristolseagull]

Yep, I have had the same problem, emailed early last week and had no response, emailed again yesterday as requested by the club and have still heard nothing. Been trying to call all day, with no joy.

Dont think I have a hope of getting tickets now, so Villa end it is I guess.....

 

[Easy 10]

Look, if it was easy and straightforward then the tickets would sell out far too quickly wouldn't they. Its SUPPOSED to be difficult, complicated, confusing and frustratring, to give more people a chance. And theres a greater sense of achievement at the end of it if by some miracle you get your tickets.
Savour it.

 

[Timbo]

same as, no reply from 2 emails in over a week. Villa end too im beginning to think!

 

[Mackenzie]

I don't know my fan number, and as far as I can see, won't be able to find it out since I've emailed the club three times the first time being on the 6th of January. Looks like I'll be listening on Seagulls World. Shame.

 

[8ace]

I have a related question, so I hope the OP doesn't mind me posting in here.

I have my FAN number, which is 1005552x (obviously x is a number that I don't want to disclose!). When trying to log in online, it asks me to enter my fan number; now how many of these digits do I need to enter?

That looks like an old-style fan number - the new gold ones are 5000xxxx and the new white ones 6000xxxx or 7000xxxx.

 

[Yoda]

Well, seeing as the ticket office has been engaged for the last hour or so, another e-mail sent.

 

[sten_super]

That looks like an old-style fan number - the new gold ones are 5000xxxx and the new white ones 6000xxxx or 7000xxxx.

Thanks, that is very helpful (in that I now understand why it doesn't recognise my number).

However, I'm a little peeved that the ticket office haven't bothered to tell me this earlier in the season when I've rung up to book tickets...

 

[seven stands]

I emailed last week and got sent my membership number and told to register to get my password. Went to register and got told I am already on the system. Tried to use the 'forgot password' option to request a new one but nothing has come through on my email yet.

A mate has emailed them asking for the same info and got given both his membership number and password. The reply came from the same person!

try your postcode in lower case without a space

 

[Captain Haddock]

I don't know my fan number, and as far as I can see, won't be able to find it out since I've emailed the club three times the first time being on the 6th of January. Looks like I'll be listening on Seagulls World. Shame.

Definately better to persevere on the phone than e-mailat this stage, El.

Reckon should be able to get through easier this afternoon.

 

[Scarface]

try your postcode in lower case without a space

Just found that advice from insider on another thread and it worked, was just coming back put it in here. Thanks anyway

 

[Mackenzie]

Definately better to persevere on the phone than e-mailat this stage, El.

Reckon should be able to get through easier this afternoon.

I've got the phone to ring three times so far without it being picked up, however I am very determined and resourceful.....nature finds a way

 

[sam86]

Don't they all start with '0000'?