- May 8, 2018
- 10,623
Think I’m a victim of a double tear, oh my
[Albion] Carabao Cup Fourth Round: Charlton - 3rd allocation of tickets
- Thread starter Bozza
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- May 8, 2018
- 10,623
Email I received on the 7th telling me I needed to collect quoted 17:45 then, this was before the significant issue with the postage we have now so maybe they will adjust
Biscuit Barrel
Well-known member
Just been down to Portsalde sorting office and no tickets. Looks like it is going to be a nightmare collecting tickets at the ground.
Comrade Sam
Comrade Sam
What do you when a poll is on twitter and you didn't have twitter before Musk and haven't warmed to the right wing, emerald heir, coup plotting twat's new look for the app? And your tickets haven't arrived?
Would they / might they not be out for delivery ?
Biscuit Barrel
Well-known member
Not sure. I could leave it until around midday to see if they arrive in the post before contacting the club for duplicate tickets.
nicko31
Well-known member
52 / 48 - Bad Omen
Same here. Phone lines so busy that they're not putting you through and no one answering web chat. All day queuing instead of all day having a drink and a good time with friends. Honestly don't know why I bother.
nicko31
Well-known member
They need to send additional resource to the ground. 2 blokes in a portacabin won't cut it.
BTW - the webchat facility is a joke
Ditto Henfield Sorting Office at 8am
When opened. Huge backlog at Gatwick main Sorting Office apparently.
What a sh%%show, tried five times and can't be put through, don't have the time to do this all day. Bloody shocking contingency, and before those with tickets pile in saying it's a postal strike, yes it is, and we knew about it weeks ago, when I first purchased the ticket. but we're in 2022, surely there's a digital solution or a better contingency than a phone line.
It seems odd that there’s nothing on the club website - it’s like they don’t think it’s a problem.
Uh_huh_him
Well-known member
- Sep 28, 2011
- 12,113
All I said was the assumption was based on a more realistic estimate than A self-righteous comment based on someone's opinion and nothing else.
The current state of web chat and phone lines, indicates the former method is closer to the truth.
Uh_huh_him
Well-known member
- Sep 28, 2011
- 12,113
having to sit through the same pre-recorded message, which is now irrelevant, is not improving my mood
nicko31
Well-known member
Gave up and sent an email, hopefully they'll respond.
#NeverWrong
oldham gull
Active member
Waited 20 mins on phone but got it sorted whilst waiting on the web chat. They’ve confirmed we can collect duplicates only from 5.45pm. What a completely avoidable muddle by charlton!
I got through on webchat after 10 mins waiting. You have to stay on that chat and look for the notification that you've been connected. One of the Supporter Service guys confirmed they added me to the list. I've taken a screen shot of it.
This many people picking up is still going to be an absolute shit show though. The new schedule for today I've just sent my mate looks ridiculous. A mate, incidentally, who is a couple of tiers lower than me and in mid Sussex and has his printed tickets!
This many people picking up is still going to be an absolute shit show though. The new schedule for today I've just sent my mate looks ridiculous. A mate, incidentally, who is a couple of tiers lower than me and in mid Sussex and has his printed tickets!
Looks like they've set up a ticketing link to request duplicates - great, no need to queue on the phone at least. But why couldn't they have let us know about this before? The communication has been really poor.