[Finance] Banking Problems

[Boys 9d]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

 

[Horses Arse]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

Check out the customer service thread for tips

 

[Harry Wilson's tackle]

Nope.

 

[Elbow750]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

You are Nigel Farage and I claim my ten pounds!

 

[Greg Bobkin]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

Have you tried turning it off and turning it on again?

 

[sparkie]

I have banking problems when the ATMs don't give me money if my balance is zero.

 

[abc]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

Yes, we business bank with Barclays and customer service is non existent. Constantly get computer generated emails and texts demanding information that they already have. Impossible to speak to a human and their bots are more clueless than Tim nice but dim. Want to change banks but under no illusions as to how much hassle that will be.

 

[Knocky's Nose]

I was looking at Coutts reviews the other day (I was bored) and they're all 1-Star, quoting the help and support is non-existent.

If the bank of the Royal Family is crap, it doesn't hold much hope for the rest of us.

 

[GT49er]

Does anyone else have problems communicating with their bank.
Online the options to click on are many and varied but do not always fit the particular problem.
There is an option to type questions to a computer with a female name who gives the intelligence of that gender a bad name.
Telephone? An automated voice, again female who make talking to 2 short planks seem a viable option.

I wish banks employed human beings.

Leaving aside the fatuous smart-ass replies, yes, there are problems. There is a 'Chat' option on the HSBC online banking site. This used to lead to an interactive typed conersation with a human being, but now it seems to be just FAQs masquerading as an interactive service.

 

[Paulie Gualtieri]

First Direct 24/7 UK call centre

 

[W3 BHA]

First Direct 24/7 UK call centre

Agreed. Been with First Direct since 1991. Always excellent service. Can't recommend them highly enough.

 

[nail-Z]

First Direct 24/7 UK call centre

Is the correct answer.

Only issue I’ve ever had with them in 20 years is their over zealous fraud detection department.

 

[Sirnormangall]

Ditto First Direct. Have banked with them for 20+ years and the service (provided by a human being) is fast, friendly and efficient.

 

[The Clamp]

At present I can still go into the Shoreham branch of my bank. They are very helpful and go above and beyond. They got me £60 compensation for a minor foul up the back had made online with my account.

But that’s closing by the end of the year. So I guess I’ll have to get in a phone queue with all the other ghastly plebs.

 

[schmunk]

I was looking at Coutts reviews the other day (I was bored) and they're all 1-Star, quoting the help and support is non-existent.

If the bank of the Royal Family is crap, it doesn't hold much hope for the rest of us.

As if people wealthy enough to bank with Coutts have the time or inclination to write online reviews...