Got something to say or just want fewer pesky ads? Join us... 😊

Amex Travel FAQs from club site







Superphil

Dismember
Jul 7, 2003
25,680
In a pile of football shirts
So, what are the opinions here of the answers given?
 




albionite

Well-known member
May 20, 2009
2,762
It answers the question about using both bus and train (same as the tickets issued for Withdean), so im happy.
 


Superphil

Dismember
Jul 7, 2003
25,680
In a pile of football shirts
But no moronic, stellar whining or nit-picking, please!

Agreed. The answers seem to me to be pretty comprehensive, but if your specific question has not been answered here, then I think it really is time to go direct to the club and endevour to deal with it, comments on here are not going to help. My questions have been answered to my satisfaction.
 




Amex Travel FAQs

Posted on: Thu 21 Jul 2011


TRAVEL VOUCHERS


When will travel vouchers become available?


They are on sale now click here for details:- Brighton and Hove Albion | News | Latest News | Latest News | Amex Travel Information

Will books of travel vouchers be sold online?

No, currently they are only available by phone or in person - at the moment.

Travel vouchers come in books of 30. Are the vouchers specific to a particular match?

Yes, they will be numbered.

Some fans committed to paying £25 for a book of 25 travel vouchers when they attended season ticket presentations. Will they now have to pay an additional £5 to obtain a book of 30 vouchers?

Those who paid at their season-ticket presentation will get a discount.

Can unused vouchers be carried over to next season?

No, books are seasonal.

Are travel vouchers transferable to other fans?

Yes.

Can one book of vouchers be shared between several people travelling together (e.g. a group of people using park & ride)?

No, one person per voucher.

Will one voucher be sufficient for a journey that involves both a bus and a train, or two buses run by different companies (Stagecoach and Brighton & Hove), or two buses run by B&H Buses?

Yes.

Will it be possible for fans who cannot attend most games to purchase single vouchers?

Yes, details to be announced in due course.

Are all passengers using park & ride services required to have travel vouchers, or can some users (e.g. young children, senior citizens, etc) travel without a voucher?

Senior citizens (with bus passes) are free on buses and on the park & ride, but anyone else needs a voucher.

Will travel vouchers be made available to away fans?

Yes.

Can the club clarify whether there is a booking fee for purchasing travel vouchers?

Online or phone bookings are subject to a £2 booking fee per transaction.



BUS SERVICES

Will the post-match regular scheduled buses to Brighton call at the stadium? Or should passengers wait for them at the stop outside Falmer Station?


The area inside the bus and coach park will be used by any specials running on the day. The scheduled 25s will be using the normal bus stops outside Falmer Station or on Village Way outside the main stadium entrance.

Where will the regular buses to Lewes pick up passengers, post-match? What is the pedestrian route to the bus stop?

These buses will be picking up at the bus stop on the up-ramp alongside the University. The pedestrian route is over the station bridge, under the underpass and turn right.

Will passengers without a travel voucher be able to pay cash on the football special buses (e.g. the buses from Shoreham or the shuttle service from Rottingdean)?

These buses are managed by Brighton & Hove Buses as a bus service and so will operate the same rules as a standard service route (eg. fare or voucher)

Do the bus companies (including Stagecoach) plan to run any extra match day service buses or football specials from areas outside Brighton (e.g. Haywards Heath)?

For information for Sussex please see here:- Brighton and Hove Albion | News | Latest News | Latest News | Coaches From All Over Sussex!

For Haywards Heath and other areas to the north of the county, also see Home - Mid Sussex Seagulls and North West Sussex Seagulls Home.

Will there be any special buses running from Telscombe, Saltdean, Rottingdean and Woodingdean?

For coaches from across Sussex please click here:- Brighton and Hove Albion | News | Latest News | Latest News | Coaches From All Over Sussex!

and for general bus information click here:- http://www.buses.co.uk

Young people aged 5-19 currently pay 20 pence for bus journeys they make on B&H local buses when they hold a BusID pass and are travelling with a fare-paying adult. Will travelling with an Albion travel voucher holder on a local B&H bus service count as travelling with a fare-paying adult?

With regard to specific offers, you would need to contact the bus company.

Will Brighton & Hove Buses be running extra buses on the route from Tunbridge Wells, Crowborough and Uckfield?

For coaches from across Sussex please click here:- Brighton and Hove Albion | News | Latest News | Latest News | Coaches From All Over Sussex!

and for general bus information click here:- http://www.buses.co.uk

Please also see home - seagulls over burwash.

Will arrangements be made post-match to ensure that fans returning by bus to places beyond Lewes (e.g. Uckfield, Crowborough and Tunbridge Wells) get priority over Lewes-bound passengers to ensure that they can get a place on one of the few journeys that will be available to meet their needs?

On regular services we are not sure how this is possible; you may wish to consider using one of the coach facilities that are being made
available.

Are B&H Buses planning to make the purchase of Saver tickets online so that you can print them out yourself rather than getting them by post?

With regard to specific offers, you would need to contact the bus company.



TRAIN SERVICES

Some train journeys have a "kids for a pound" deal for young people accompanying a fare-paying adult. Will this deal be available when the adult is using a Travel Voucher?


With regard to specific offers, you would need to contact the train company.

What extra train services will be running on match days (Saturdays and evenings, pre-match and post-match)?

There are a number of additional services and increases in carriages to many others. Details of services will be available on the club website and on screen in the concourses on match days.

When will the match day train timetables be published?

As above.

When evening games are played, what is the latest time to catch a train from Falmer to ensure a connection with a train to Haywards Heath or beyond?

You will need to check with National Rail Enquiries or check the match day timetables as above.

Can the club provide an estimate of how many spaces on trains will be available for supporters, pre-match and post-match - for both Saturday games and evening games?

Based on the Fan Travel Survey we know that there is sufficient capacity on the trains to cope with the number of fans who have indicated they wish to travel by train within a reasonable time.



PARK & RIDE SERVICES

Is every passenger in a car required to have a travel voucher? Or is it one voucher per car?

One per passenger boarding the bus.

Will it be possible to pay cash to travel on a park & ride bus?

TBC, when we announce match-to-match travel voucher info.

Will car users who turn up at a park & ride site without a travel voucher for each passenger be turned away?

TBC, when we announce match-to-match travel voucher info.

Is park & ride available to away fans?

Yes.

Will "walk up and go" passengers, "kiss and riders" and cyclists who park at, say, Mithras House or the Racecourse, and then use the park & ride buses, have to produce a travel voucher?

Yes.

Are Senior Citizens' Concessionary Bus Passes valid on the park & ride buses?

Yes.

What happens when a park & ride site becomes full? How will this be publicised on the day?

All the park & ride sites are linked by radio; if one becomes full people will be directed to one that isn't full.

Does the club have any plans to increase the number of park & ride spaces available?

If we can find other locations, yes.

Has Withdean Stadium been considered as a site?

Yes, but it is currently not available.

Would Waterhall be acceptable as an emergency overflow site, should Mill Road fill up?

Only if cars can be safely parked on the roadways. This will be managed by stewards.

How many buses will be used for each park and ride?

Enough to cope with the demand.



COACH SERVICES

Do travel vouchers give a discount on coach journeys? Or is the club's subsidy to coaches paid in some other way? And does it apply to all coach services?


Coach companies and coach operators receive a subsidy from the club based on the number of passengers carried. With the aim that this is passed on to the passengers.

Is the subsidy being given to coach travel sufficient, or will comparatively high coach prices from places like Haywards Heath, Burgess Hill and Hassocks have the effect of encouraging fans from these areas to travel on an already overcrowded train network?

Hopefully not. There are also additional advantages to using the coaches, including atmosphere and convenience.



COMMUNITY ORGANISED COACH AND MINIBUS SERVICES

Is there capacity in the coach park for all community organised coaches and minibuses to park and pick up passengers at the end of the match?

Yes. However, it is vital that all those organising coaches or minibuses inform the club's transport manager (email: transportmanager[MENTION=5978]bhafc[/MENTION].co.uk) so that the necessary plans can be made and passengers are not delayed at the bus and coach park. We also ask that each bus carries some form of identification so that people don't return to the wrong bus!



PARKING FOR DISABLED PEOPLE

Bearing in mind that there are only 46 disabled parking spaces that are available to buy (on a seasonal basis only, at a price of £130 a season), what criteria will be used to decide which disabled people will be permitted to buy these places? And who will decide?

We have carried out a disabled fans' survey, and we are now allocating spaces in consultation with BODS.

Is it fair to charge for a disabled parking space?

Yes, most privately owned car parks do. It would also be positive discrimination against other fans if we did not charge.

Did the club advise BODS that disabled parking spaces would be made available free of charge?

We spoke of several options and BODs are now fully aware of the situation.

If a Blue Badge holder (or other disabled supporter) is unsuccessful in applying for one of the available disabled parking spaces, what alternatives will be offered?

We are actively seeking alternative additional spaces.

If none of the alternatives is suitable, will the club offer a refund on the season ticket and PSL that has been purchased?

We will do everything possible to cater for all fans needs, but if this is the case, then yes.

Are there any plans to help disabled people get from the Sussex University car park to the stadium if they find that they are unable to get a designated disabled parking space, but do succeed in getting a space elsewhere on the university campus?

We are hoping we do not have to put any disabled supporters on the university. However, the whole of the route from the university meets disabled access standards. If people are in this position and inform the club's transport manager (transportmanager[MENTION=5978]bhafc[/MENTION].co.uk) and we will save a space in the car park, as close to the stadium as possible.

If a wheelchair is necessary to assist a disabled supporter to get from Sussex University to the stadium, does the club propose to make wheelchairs (and pushers) available for this purpose?

See above.

Where at the stadium can wheelchairs be parked?

Contact customer services if this is required. Arrangements will then be made for wheelchairs to be stored in the nearest convenient location.

Will it be possible for disabled supporters who do not have an allocated parking space to be dropped off and picked up close to the stadium entrance?

Yes, in consultation with the club via customer services.

What arrangements are being made for disabled parking spaces to be made available to away fans? How many spaces will be available? And where will they be located?

This will be arranged in consultation with the away club.



NEAR-STADIUM CAR PARKING

Will there be any parking available at Sussex University (or another nearby car park) on a match-by-match basis?

No.

What is the recommended walking route between the car parking areas and the stadium? Is it safely lit?

These will be safely lit, and signage and stewards will direct you to the stadium.

Will the registration numbers of cars parked at the University be cross checked against season ticket seat numbers?

Yes if they are illegally parked, and offenders will run the risk of having their car towed and/or season ticket cancelled.

How will "block parking - bumper to bumper" (as promised on the Sussex University website) work? Will this delay post-match departure times?

We will only block park in exceptional circumstances and drivers will be warned of this when they park.

Is free match day parking being made available to stewards and other stadium staff?

Extremely limited parking will be available to players and directors, but the majority of staff will be encouraged to travel by public transport.

The club has announced that: There are 650 parking spaces available for 1901 Club members in Bennett's Field; 700 pre-bookable parking spaces are available for purchase by STHs located on the Sussex University campus; 46 pre-bookable parking spaces are available for purchase for disabled attendees. According to the City Council, there are 2,004 near-site, match-day parking spaces. Where are the other 608 spaces located? Who will they be made available to? And on what basis?

With over 1,000 employees, the balance of parking is for directors, VIPs, players, staff and press parking.

Information on the Sussex University website states that there are 1,100 pre-bookable spaces available for daytime matches and 700 for evening games. How will the shortfall be met for evening games? If there is no alternative location, how will the club continue to comply with the conditions of the planning consent?

At the moment it isn't - hence the fact we can only sell 700.



MOPEDS AND MOTOR CYCLES

What parking is available near the stadium for mopeds and motor cycles?


We are trying to find a specific location which will be announced in due course. For the moment motor cyclists will be accommodated in the bus and coach park or Bennett's Field.



PARKING IN NEARBY RESIDENTIAL AREAS

Do stewards have any legal authority to prevent parking in nearby residential areas (e.g. Coldean or Moulsecoomb)? If fans do park legally in these areas, will any enforcement action be taken?

Not by the club, but local enforcement may take place by the police or council.

Are there any plans for any additional, legally enforceable, match day parking restrictions to be introduced in Coldean or Moulsecoomb?

This will depend on the way in which those coming to the stadium comply with our travel plans. If there is persistent abuse in any areas, it is likely that a residents' area will be introduced. This will have to be funded by the club. Any persistent abuse is also likely to have a detrimental effect on future planning applications.

Bearing in mind the fact that there will inevitably be people (including away fans) who are unable to use any alternative to the car to get to games, what advice will the club give them about where to park, assuming that paid parking near the stadium won't be available and there is a likelihood that park & ride spaces will be fully subscribed?

The club's fan travel survey indicates we have enough space. However, if parking sells out ahead of the game, we will announce it and supporters will be asked to use public transport.



KICK-OFF TIMES OF EVENING MATCHES

Has the club considered a 7.30pm kick-off time, to clear the stadium in a timely way, and help fans who need to make travel connections as part of their journeys home?

We did consider this but felt that doing so would push our traffic arriving at the stadium into the evening rush hour. It would also provide problems for part-time staff having to leave work early.



TRAVEL DATA

Will the club publish the information collected in the travel survey conducted when season tickets were on sale?

This information is being used by the club and the council to inform the travel plans but there is no intention to publish them to a wider audience.
 


A key piece of information that might be news to people using Park & Ride is that people who have a senior citizens concessionary bus pass will be able to travel on P&R buses free of charge, without having to purchase a Travel Voucher.
 


rool

Well-known member
Jul 10, 2003
6,031
'Will one voucher be sufficient for a journey that involves both a bus and a train, or two buses run by different companies (Stagecoach and Brighton & Hove), or two buses run by B&H Buses?

Yes.'

Doesn't this bit contradict what was actually said by one of the bus companies? I thought I saw something about needed a voucher for each bus used.
 




Superphil

Dismember
Jul 7, 2003
25,680
In a pile of football shirts
Doesn't this bit contradict what was actually said by one of the bus companies? I thought I saw something about needed a voucher for each bus used.

It reads to me as the club has worked out the situation with the bus companies, and there is no longer a problem.
 


One improvement would be if Travel Vouchers were accepted on Big Lemon buses running to and from Falmer. I'm given to understand that Big Lemon are willing, but nothing has been negotiated with them yet.
 






hastings

Member
Jan 15, 2010
486
Suffolk
Admittedly I haven't read it properly but still remain a little clueless. As I understand I have to pay a booking fee for a travel voucher when bought ad hoc on top of that paid when buying a ticket as the voucher cannot be obtained online? All my other questions seem to be "details to follow"
 




So away fans WILL get vouchers and WILL use P & R.

Even though they weren't factured into the transport planning figures when working out the number of P&R and near-site parking spaces required.
Using the club's assumption of 2.6 persons/car that's potentially another 900 cars to accomodate at the three P&R's with a total capacity of around 1,600.
 




Lady Whistledown

Well-known member
NSC Patron
Jul 7, 2003
47,645
Right, possibly being a little slow on the uptake here, but I'm kind of assuming that if you get a book of thirty vouchers, that would include vouchers for both inbound and outbound journeys, right?

ie if you got the train to a game, but decided to get the bus back.
 


Cowfold Seagull

Fan of the 17 bus
Apr 22, 2009
22,119
Cowfold
One improvement would be if Travel Vouchers were accepted on Big Lemon buses running to and from Falmer. I'm given to understand that Big Lemon are willing, but nothing has been negotiated with them yet.

Thats interesting, l heard that they had turned down the club's proposal. Either way l wouldnt think it would make too much difference capacity wise, as they only use small single deck vehicles on their routes anyway. Hopefully the double deckers that B&H utilise on the 25, 28 & 29 will offer enough capaciity and a frequent enough schedule to get passengers to and from the stadium in good time.
 


seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,947
Crap Town
Right, possibly being a little slow on the uptake here, but I'm kind of assuming that if you get a book of thirty vouchers, that would include vouchers for both inbound and outbound journeys, right?

ie if you got the train to a game, but decided to get the bus back.

The book of 30 vouchers will actually be 60 vouchers in effect , one voucher for the journey to The Amex and one voucher for the return journey.
 


seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,947
Crap Town
Thats interesting, l heard that they had turned down the club's proposal. Either way l wouldnt think it would make too much difference capacity wise, as they only use small single deck vehicles on their routes anyway. Hopefully the double deckers that B&H utilise on the 25, 28 & 29 will offer enough capaciity and a frequent enough schedule to get passengers to and from the stadium in good time.

B&H Buses also have 4 bendibuses which I hope will be used on matchdays , you can squeeze up to 140 people onto one of these. Big Lemon should be brought into the TV scheme as they can supplement the 25's or even provide a shuttle service between Brighton Station and the stadium to ease pressure on the train network.
 




Jul 26, 2004
57
Next Door
Thats interesting, l heard that they had turned down the club's proposal. Either way l wouldnt think it would make too much difference capacity wise, as they only use small single deck vehicles on their routes anyway. Hopefully the double deckers that B&H utilise on the 25, 28 & 29 will offer enough capaciity and a frequent enough schedule to get passengers to and from the stadium in good time.

I walked past one of their bus stops the other day and they had a sign up saying they will be back late September. So I think they've given up for the Summer and are putting services back on to coincide with the new University term. So not going to be around for August matches anyway.
 




Albion and Premier League latest from Sky Sports


Top
Link Here