Uncle Spielberg
Well-known member
Amex Catering reached a shocking unacceptable low yesterday- someone from the club please read.
The catering at the Amex has always been at best poor, not the food so much as the staffing and service.
Yesterday before the game there were queue's 20 deep with 3 queue's per area and 4 areas, thats a potential 240 paying customers at any one moment.
The service was shockingly slow taking about 2-3 minutes per person. Therefore at the back of the queue if you are lucky it is taking 20-30 minutes to reach the front, maybe longer. Because of this you are LOSING paying customers, revenue for the club and profit is walking away with a dissatsified potential customer.
Because it is now so BAD a lot of people don't even bother anymore. Does the club know that lots of people have decided to give up eating at the ground and are stopping at the burger bar at the station instead ?
I have noticed his queue's are getting much larger each game at the burger bar. I don't know how you get a licence but there is a golden opportunity to print money there. It is LOST money for BHAFC.
The quality of the food was shocking. The Christmas pie was an abomination and was only chosen as the Steak , Chicken and Ham, Balti and even Vegetarian pies had all run out by 2.45 pm.
Also Harvey's had run out and the only choice was Fosters, horrible. The Harvey's stand alone kiosks, normally 3, were nowhere to be seen.
You need to sort this out and FAST. If 2000 people a game do not bother now at an average spend of £ 5 a head , thats £ 10000 a game and nearly a quarter of a million pounds lost revenue each season for the club.
The staffing is, sorry, very poor. It is mainly students and people with NO catering experience or customer service levels or bar experience. You need some older and wiser heads to run the show, maybe a catering manager for each area who has experience and can organise each area to run smoothly and efficiently by directing the staff and prioritising what needs to be prepared ready for drinking and consumption.
The Amex stadium and experience is wonderful but this is a MAJOR dropping of the ball by BHAFC so can someone who is in charge of this aspect get to grips with this problem NOW.
Many thanks.
The catering at the Amex has always been at best poor, not the food so much as the staffing and service.
Yesterday before the game there were queue's 20 deep with 3 queue's per area and 4 areas, thats a potential 240 paying customers at any one moment.
The service was shockingly slow taking about 2-3 minutes per person. Therefore at the back of the queue if you are lucky it is taking 20-30 minutes to reach the front, maybe longer. Because of this you are LOSING paying customers, revenue for the club and profit is walking away with a dissatsified potential customer.
Because it is now so BAD a lot of people don't even bother anymore. Does the club know that lots of people have decided to give up eating at the ground and are stopping at the burger bar at the station instead ?
I have noticed his queue's are getting much larger each game at the burger bar. I don't know how you get a licence but there is a golden opportunity to print money there. It is LOST money for BHAFC.
The quality of the food was shocking. The Christmas pie was an abomination and was only chosen as the Steak , Chicken and Ham, Balti and even Vegetarian pies had all run out by 2.45 pm.
Also Harvey's had run out and the only choice was Fosters, horrible. The Harvey's stand alone kiosks, normally 3, were nowhere to be seen.
You need to sort this out and FAST. If 2000 people a game do not bother now at an average spend of £ 5 a head , thats £ 10000 a game and nearly a quarter of a million pounds lost revenue each season for the club.
The staffing is, sorry, very poor. It is mainly students and people with NO catering experience or customer service levels or bar experience. You need some older and wiser heads to run the show, maybe a catering manager for each area who has experience and can organise each area to run smoothly and efficiently by directing the staff and prioritising what needs to be prepared ready for drinking and consumption.
The Amex stadium and experience is wonderful but this is a MAJOR dropping of the ball by BHAFC so can someone who is in charge of this aspect get to grips with this problem NOW.
Many thanks.
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