[Albion] A (rare?) bit of praise for Supporter Services

[Lady Whistledown]

I know moaning about the club is popular on here, but I've just had a rather unexpectedly efficient bit of customer service from them, so to redress the balance somewhat...

Went to renew my season ticket this morning & remembered it's in my old (pre-married) name, so tried to change it online. Turns out you can't make changes via the website. So I rang supporter services, got straight through, and was advised to email through details with proof of name change.

Within thirty minutes I've had a reply back saying it's all been changed over, and a new card is in the post to me for next year: plus it seems I haven't even been charged for the privilege (I didn't dare ask about that on the phone in case it gave them ideas ).

I sort of thought they'd be really busy today as it's the final day for ST renewals, and if other people are anything like me, they'll be clinging on to their six hundred quid or so until the last possible minute. And I know changing a name on their system isn't a massively complex enterprise for them, but as we all know, sometimes these things can turn into an absolute saga.

So, y'know, credit where it's due. Very impressed (little things, eh?)

 

[Goldstone1976]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

 

[Alba Badger]

I have to call them regularly for this and that and have always found them excellent. Very helpful and if you are nice to them they they will see you right.

 

[Lady Whistledown]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

I think that's kind of my point here. I was genuinely so surprised that this seemingly simple and cost-free task was carried out by the Albion in a simple and cost free way, I felt the need to shout it from the rooftops.

 

[BNthree]

In all the dealings I've had with them they've been very helpful and quick to sort out whatever it was. Broke my ankle last season and couldn't get to my season ticket seat, they changed location for me for the remainder of the season. No fuss. Nothing but praise for them from me.

 

[Superphil]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

And I too can see where you’re coming from. The way they’ve operated for some time now could well lead people to believe the very minimum constitutes good service. Profit Paul will no doubt be looking to see if he can close this loophole in future.

 

[Your Mum]

I have to call them regularly for this and that and have always found them excellent. Very helpful and if you are nice to them they will see .

...your mum.

 

[Jim D]

I know moaning about the club is popular on here, but I've just had a rather unexpectedly efficient bit of customer service from them, so to redress the balance somewhat...

Went to renew my season ticket this morning & remembered it's in my old (pre-married) name, so tried to change it online. Turns out you can't make changes via the website. So I rang supporter services, got straight through, and was advised to email through details with proof of name change.

Within thirty minutes I've had a reply back saying it's all been changed over, and a new card is in the post to me for next year: plus it seems I haven't even been charged for the privilege (I didn't dare ask about that on the phone in case it gave them ideas ).

I sort of thought they'd be really busy today as it's the final day for ST renewals, and if other people are anything like me, they'll be clinging on to their six hundred quid or so until the last possible minute. And I know changing a name on their system isn't a massively complex enterprise for them, but as we all know, sometimes these things can turn into an absolute saga.

So, y'know, credit where it's due. Very impressed (little things, eh?)

Don't these calls cost 10p/min? How long were you on the phone for?

 

[mylesfdo]

Called them numerous times re 1901 probs and ticket switch overs and always been very helpful and efficient!

 

[Alba Badger]

...your mum.

I feel like I made it today, I have been Your Mum'd

 

[timbha]

I know moaning about the club is popular on here, but I've just had a rather unexpectedly efficient bit of customer service from them, so to redress the balance somewhat...

Went to renew my season ticket this morning & remembered it's in my old (pre-married) name, so tried to change it online. Turns out you can't make changes via the website. So I rang supporter services, got straight through, and was advised to email through details with proof of name change.

Within thirty minutes I've had a reply back saying it's all been changed over, and a new card is in the post to me for next year: plus it seems I haven't even been charged for the privilege (I didn't dare ask about that on the phone in case it gave them ideas ).

I sort of thought they'd be really busy today as it's the final day for ST renewals, and if other people are anything like me, they'll be clinging on to their six hundred quid or so until the last possible minute. And I know changing a name on their system isn't a massively complex enterprise for them, but as we all know, sometimes these things can turn into an absolute saga.

So, y'know, credit where it's due. Very impressed (little things, eh?)

Coming across as sarcastic and unnecessary when the “team” is doing so well. Have a read of your signature ��

 

[Herr Tubthumper]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

Quite.

 

[Nitram]

Always found them helpful over the last few years, even if it took them two attempts to reinstate my season ticket after it got mysteriously blocked for the first two home games of the season!

 

[el punal]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

It probably is if they have to deal with you.

 

[phoenix]

I can kinda see where your desire to praise comes from (to redress the balance etc)...however...another way of looking at the same piece of news is....

"it's newsworthy that the club managed to change a now married woman's surname with no real bother. Yay - they managed to meet the absolute minimum service levels one could reasonably expect! Woop woop.". Put in those terms, it's not that praiseworthy, is it?

Sadly Goldstone is correct.

 

[Lady Whistledown]

Coming across as sarcastic and unnecessary when the “team” is doing so well. Have a read of your signature ��

Have a look at my signature? You mean I should get back in my box [woman] and refrain from expressing personal opinions because you don't agree with them?

 

[Tom Hark Preston Park]

Bloomin' LOVE Supporter Services me, assuming they're even still called that.

They once replaced my ST on the spot for no charge at all for no other reason than I got John Prescott's signature on the back of me card at Falmer station (supplied his own pen and everything!) Showed them the card and told them I'd quite like to keep it as a memento. Big cheers for that

 

[timbha]

Have a look at my signature? You mean I should get back in my box [woman] and refrain from expressing personal opinions because you don't agree with them?

You mean your signature isn’t serious??

 

[AmexRuislip]

I felt the need to shout it from the rooftops.

I think the i360 is still open, and probably have a PA system, they might let you use.
If you're that way inclined

 

[Thunder Bolt]

Don't these calls cost 10p/min? How long were you on the phone for?

7p a minute.