£50 charge if you want to cancel your season ticket

[Bridcutt]

WAIT, you didn't read all of the terms & conditions

 

[seagullsovergrimsby]

What if someone DIES. What happens to their e-cash?

With so many season ticket holders this must happen at least a couple of times a season. Presumably the club would give it to their next of kin.

There must be an answer in the small print of the terms and conditions , exceptional circumstances and all that.

 

[reigate]

The terms and conditions say the refund is e-cash unless there are exceptional circumstances. The only way I can think of turning e-cash into cash is by selling whatever credit is on the card at a sizeable discount.

You just need to put in writing and they will refund the money to your bank/credit card. I don't think you can do this for amounts under either £10/£20

 

[ATFC Seagull]

Potentially (and I know that there are still some ST's remaining but it depends where etc), the club have turned away someone willing to part with £400 because you had the seat they wanted, so I think it's quite understandable that you aren't able to just say "oh wait I've changed my mind" - although I do feel for you as this clearly isn't exactly the cause of your decision.

 

[El Sid]

So if someone who's fully paid up for next season (say £625) and decided to cancel their season ticket, they would get £575 worth of e-cash?

 

[rdigs24]

So if someone who's fully paid up for next season (say £625) and decided to cancel their season ticket, they would get £575 worth of e-cash?

Pies all round then..

 

[seagullsovergrimsby]

You just need to put in writing and they will refund the money to your bank/credit card. I don't think you can do this for amounts under either £10/£20

Does making a written request to have the refund credited to a bank account/debit or credit card constitute exceptional circumstances ? Don't you need a valid reason such as moving away or financial hardship ?

 

[El Sid]

Does making a written request to have the refund credited to a bank account/debit or credit card constitute exceptional circumstances ? Don't you need a valid reason such as moving away or financial hardship ?

Or not liking the new manager?

 

[34064 Fighter Command]

There is no way it costs the club £50 in administration costs to cancel a season ticket. Complete rip off !!!!

EDIT - given the club state the charge is to cover costs how do they justify that before one date it only costs them £10 and then it suddenly costs them £50 ?

It's not really about the 'actual' costs involved, it's a stick to dissuade you from wanting to cancel your season ticket part way through a season.

I'll play devils advocate, but there surely is little requirement for the club to have a fully staffed ticket office in the close season. The cost you are paying is probably because an agency worker has to be brought in and paid to cover the additional administration. Agency workers don't come cheap.

 

[KJP]

So if someone who's fully paid up for next season (say £625) and decided to cancel their season ticket, they would get £575 worth of e-cash?

Doubt you can cancel if you've paid in full unless it was exceptional circumstance in which case you'd get the money back to your bank account

 

[TheMajor]

I phoned up to cancel my season ticket last week because 1. some circumstances beyond my control and 2. I was on the movers list but no one ever got back to me to say I could move, meaning I lost my chance to sit where I wanted to. I was able to cancel and was told the money would go back into my bank account within a couple of days.

The money never went back onto my account and so I called up today to find out what was going on. I was told that there was a £50 cancellation fee (which I was never made aware of previously), and that the remainder of what I have paid would go onto my e-cash account (which I do not use). I asked for the ticket not to be cancelled whilst I try and sort this with customer services, but was told that this could not be done as the cancellation had already taken place.

Just something to be aware of if you are thinking of cancelling your season ticket for any reason.

You're not quite Seagulls4ever are you?

 

[Socialist Sid]

You're not quite Seagulls4ever are you?

Very good

 

[DanielT]

thanks for the reminder. I'd emailed to cancel 2 tickets, fortunately before April 27th, and had heard nothing. Just resent the email. I was a bit miffed at the £10 per ticket charge, but £50 is a take of the mickey

 

[seagulls4ever]

To update, the club have now agreed to refund me the full amount to my bank account because I was on the movers list and they can see no one ever contacted me about it.

 

[seagullsovergrimsby]

To update, the club have now agreed to refund me the full amount to my bank account because I was on the movers list and they can see no one ever contacted me about it.

Result , did Paul Barber sort it out ?

 

[Gazwag]

Or not liking the new manager?

Or failing to get promoted last season

 

[reigate]

Does making a written request to have the refund credited to a bank account/debit or credit card constitute exceptional circumstances ? Don't you need a valid reason such as moving away or financial hardship ?

My point was nothing to do with getting a season ticket refunded - It was about e cash. If you want e cash refunded, you can write to club and they will refund the e cash to your bank

 

[dougdeep]

Or failing to get promoted last season

Or the lack of pies.

 

[Herr Tubthumper]

There is no way it costs the club £50 in administration costs to cancel a season ticket. Complete rip off !!!!

EDIT - given the club state the charge is to cover costs how do they justify that before one date it only costs them £10 and then it suddenly costs them £50 ?

For once I agree with you.

 

[PWA]

So basically the only way to get a full refund is by dying after the deadline and the refund is made to your estate

It's a bit extreme, but the option is there if people desperately want out.