I've heard similar, I missed 1 euro game last season,my wifexwas rushed to hospital, I rang club to inform them I couldn't travel, more out of respect and hopefully they could resale, didn't even get a decent response or the points sadly
I'm in the top tier comfortable, but miss the occasional game,but know people buy tiks and don't go but still apparently get points without tiks scanned,this is the clubs issue, and they should be accountable