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[News] Doctor surgery wait times

How long did you wait for an in person GP appointment, the last time you attended?

  • Same day

    Votes: 23 34.8%

  • 1-2 days

    Votes: 6 9.1%

  • 3-4 days

    Votes: 4 6.1%

  • 5-6 days

    Votes: 4 6.1%

  • 1 week

    Votes: 3 4.5%

  • 1-2 weeks

    Votes: 9 13.6%

  • 3 weeks

    Votes: 7 10.6%

  • 4 weeks

    Votes: 5 7.6%

  • 5 weeks +

    Votes: 5 7.6%
  • Total voters
    66
  • Poll closed .


jcdenton08

jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,020
I know I posted about this before, but I can’t find the thread. Anyway, I know some people hate old threads being bounced, so here goes.

I have a skin issue which is worrying me a bit, so I called my GP in the designated time slot to make an appointment. I was triaged by the receptionist, and told a GP would call back within 24/48 hours. I never got that call - but I did get a txt message eight days later, a few minutes after making a follow up call, inviting me to an appointment on 9th December.

This is five weeks from the date of my original call.

Now I appreciate mine is a non-urgent complaint, but even so it’s astonishing how hard it is to see a GP (and the days of seeing the same GP twice in a row or my own named GP are long, long gone).

How have things gotten this bad? At the same surgery ten years ago, you got an appointment the same or next day generally - no triage - or a 3/4 day wait maximum. And I always saw my named GP.

So my question is, the last time you made an appointment at the GP, how long was your wait for an in person appointment?
 






South Stand Bonfire

South Stand Bonfire

Who lit that match then?
NSC Patron
Jan 24, 2009
2,591
Shoreham-a-la-mer
If it’s a possible dodgy mole, your surgery should be able to accept a photo and if necessary, you should get a swift referral to a dermatologist who happens to to be based at Southlands Hospital if you are West Sussex. If it’s non dodgy mole stuff then I’ve no idea I’m afraid.
 


South Stand Bonfire

South Stand Bonfire

Who lit that match then?
NSC Patron
Jan 24, 2009
2,591
Shoreham-a-la-mer
jcdenton08 said:
I know I posted about this before, but I can’t find the thread. Anyway, I know some people hate old threads being bounced, so here goes.

I have a skin issue which is worrying me a bit, so I called my GP in the designated time slot to make an appointment. I was triaged by the receptionist, and told a GP would call back within 24/48 hours. I never got that call - but I did get a txt message eight days later, a few minutes after making a follow up call, inviting me to an appointment on 9th December.

This is five weeks from the date of my original call.

Now I appreciate mine is a non-urgent complaint, but even so it’s astonishing how hard it is to see a GP (and the days of seeing the same GP twice in a row or my own named GP are long, long gone).

How have things gotten this bad? At the same surgery ten years ago, you got an appointment the same or next day generally - no triage - or a 3/4 day wait maximum. And I always saw my named GP.

So my question is, the last time you made an appointment at the GP, how long was your wait for an in person appointment?
Click to expand...
As an aside, my 91 year old mother had a nasty fall 4 weeks ago 4.30pm on a Friday and cut her head ( pre rush hour AE time I thought). Afternoon 5 hours waiting in Worthing AE she insisted I took her home after the consultant at 10 pm came out to say 4 doctors were working to see over 100 people and we would be seen but not till the early morning at best.
 


Petunia

Petunia

Living the dream
NSC Patron
May 8, 2013
2,324
Downunder
This probably doesn’t help but always the same day, always the same GP, unless of course he’s not actually there at the time.
But then again, the surgery hours are 09.00 to 22.00, 7 days a week!
 




jcdenton08

jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,020
South Stand Bonfire said:
If it’s a possible dodgy mole, your surgery should be able to accept a photo and if necessary, you should get a swift referral to a dermatologist who happens to to be based at Southlands Hospital if you are West Sussex. If it’s non dodgy mole stuff then I’ve no idea I’m afraid.
Click to expand...
Growing patch of what looks like vitiligo. Not in an appropriate place to photograph!
 


Eeyore

Eeyore

Colonel Hee-Haw of Queen's Park
NSC Patron
Apr 5, 2014
26,338
It seems to vary greatly from surgery to surgery. Mine is part of a group and much of the time, if I can get over to the other surgery (my main one of the last 50 odd years is across the road) they will fit you in same day. But they always say call at 08.00.

At some stage I will have to leave Brighton as I rent here and my landlord will sell (I pay a greatly reduced rent and elsewhere in town is prohibitive), I'm guessing I may not have the luxury of an NHS dentist and a brilliant surgery and chemist opposite.
 


The Clamp

The Clamp

Well-known member
Jan 11, 2016
26,410
West is BEST
Last time was for a concern about a lump in my ballbag so I was seen next day.

Recently I had some concerns about an old knee injury and they dealt with that quickly, seen and referred within a fortnight.

Mole removed within a few weeks of initial concern.

Yearly MOT always prompt.

Can’t complain at the moment. But a new housing estate is about to open nearby so I imagine that will all change.

Will be quicker to head to A&E
 












jcdenton08

jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,020
dazzer6666 said:
Same day here but haven’t been for a while. Apparently completing an E-consult is the way to go………..elicits quick action
Click to expand...
Not available at my GP sadly.

You can’t make an appointment in person or online, you have to call and queue in the designated appointment call slots.
 


Weststander

Weststander

Well-known member
NSC Patron
Aug 25, 2011
69,892
Withdean area
South Stand Bonfire said:
If it’s a possible dodgy mole, your surgery should be able to accept a photo and if necessary, you should get a swift referral to a dermatologist who happens to to be based at Southlands Hospital if you are West Sussex. If it’s non dodgy mole stuff then I’ve no idea I’m afraid.
Click to expand...

There’s a two track system in Brighton and Hove for that. A doubting Thomas GP at our surgery, slyly put one of us only on a waiting list for the General …. 12 months! Only found when we chased the General. Turns out it needs the GP to mark it as urgent to get the quick dermatology appointments. It was a BCC requiring attention.
 


A

alanfp

Active member
Feb 23, 2024
114
1. We have this weird system (though I think it's fairly typical) whereby if you ring first thing in the morning you can generally get a same day appt, unless others have beaten you to it. BUT if you miss that day's quota and say "it's not urgent, can you book me in next week" they say "No, you'll have to try again tomorrow at 8.00 am"
Me "But I don't need to take up one of your urgent, same day appointments - it can wait for a week or so"
Receptionist "Sorry, that's the way the system works".

2. Sometimes I suspect booking online may get a better result

3. Playing devil's advocate, if your issue is genuinely non-urgent, I wouldn't worry about a 5 week wait. If it requires a referral to a specialist, that'll be another 3-4 months.
 






Bozza

Bozza

You can change this
Helpful Moderator
Jul 4, 2003
57,513
Back in Sussex
When I had what sounds like a similar skin complaint, I didn't physically see a GP at all.

After I called my surgery, I was sent a link to take a photo of it and submit the photo, which i did.

That was then reviewed, and I was referred to a specialist skin clinic. Again, an electronic request to send photos.

That all happened pretty quickly - a few days, not a few weeks.

An appointment was made for it to be looked and taken off, and that was a few months away. However, the review had determined it wasn't a "bad" skin thing, more cosmetic.
 


jcdenton08

jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,020
Bozza said:
When I had what sounds like a similar skin complaint, I didn't physically see a GP at all.

After I called my surgery, I was sent a link to take a photo of it and submit the photo, which i did.

That was then reviewed, and I was referred to a specialist skin clinic. Again, an electronic request to send photos.

That all happened pretty quickly - a few days, not a few weeks.

An appointment was made for it to be looked and taken off, and that was a few months away. However, the review had determined it wasn't a "bad" skin thing, more cosmetic.
Click to expand...
This is what I think it is too, hence not pushing the urgency of the matter or worst case going into a walk-in clinic.

Funny thing though, I’m only going now because the unpigmented patch has gotten bigger in recent weeks. During lockdown, when it first appeared, I had to do exactly what you described.

I described to the person on the phone the problem, the sensitive location of the problem etc… and sent a link to upload the picture. A day later I get a very panicked phone call back from the practice manager saying I shouldn’t have sent it, they shouldn’t have asked, and repeatedly apologising whilst also telling me off for sending essentially a close up of my nut sack.

They prescribed some steroid cream but it did f*** all, and didn’t get any bigger, so I put it off… for four years.
 


AmexRuislip

AmexRuislip

Retired Spy 🕵️‍♂️
Feb 2, 2014
34,982
Ruislip
Our surgery has recently gone through some drastic changes re-booking appointments.
The days of just calling and making an appointment to see a doc ate slowly diminishing.
It's all about booking on line early and trying to beat all the others.
We are all now on this system called Blinx and it does what it says on the tin.

To answer your question, waiting times are on average 1-2 days.
jcdenton08 said:
I know I posted about this before, but I can’t find the thread. Anyway, I know some people hate old threads being bounced, so here goes.

I have a skin issue which is worrying me a bit, so I called my GP in the designated time slot to make an appointment. I was triaged by the receptionist, and told a GP would call back within 24/48 hours. I never got that call - but I did get a txt message eight days later, a few minutes after making a follow up call, inviting me to an appointment on 9th December.

This is five weeks from the date of my original call.

Now I appreciate mine is a non-urgent complaint, but even so it’s astonishing how hard it is to see a GP (and the days of seeing the same GP twice in a row or my own named GP are long, long gone).

How have things gotten this bad? At the same surgery ten years ago, you got an appointment the same or next day generally - no triage - or a 3/4 day wait maximum. And I always saw my named GP.

So my question is, the last time you made an appointment at the GP, how long was your wait for an in person appointment?
Click to expand...
Our surgery has recently gone through some drastic changes re-booking appointments.

The days of just calling and making an appointment to see a doc ate slowly diminishing.

It's all about booking on line early and trying to beat all the others.

We are all now on this system called Blinx and it does what it says on the tin.



To answer your question, waiting times are on average 1-2 days.
 




jcdenton08

jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,020
AmexRuislip said:
Our surgery has recently gone through some drastic changes re-booking appointments.
The days of just calling and making an appointment to see a doc ate slowly diminishing.
It's all about booking on line early and trying to beat all the others.
We are all now on this system called Blinx and it does what it says on the tin.

To answer your question, waiting times are on average 1-2 days.

Our surgery has recently gone through some drastic changes re-booking appointments.

The days of just calling and making an appointment to see a doc ate slowly diminishing.

It's all about booking on line early and trying to beat all the others.

We are all now on this system called Blinx and it does what it says on the tin.



To answer your question, waiting times are on average 1-2 days.
Click to expand...
That sounds so much better. My surgery has Blinx, it’s right there on the NHS app and their website, but it’s permanently disabled. It’s like everything at my surgery is designed to be as difficult as possible
 


Herr Tubthumper

Herr Tubthumper

Well-known member
NSC Patron
Jul 11, 2003
63,039
The Fatherland
Last two times, two years ago, it was the same day. Cannot remember the times before this.
 


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