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[Technology] Out of contract with Sky - Tips ?



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Springal

Well-known member
Feb 12, 2005
24,762
GOSBTS
METALMICKY said:
To be honest I'm dreading the usual 'dance' with Sky which is due in late December. Firstly, I'm hearing they are getting a little immune to the ' threat to cancel ' ploy which usually works pretty well.

However, the biggest issue is the broadband which is clearly over priced for speed since they currently don't do full fibre into the property in my area. Lightening Fibre are offering some brilliant deals and it looks a no brainer. The fly in the ointment is a technical issue whereby Sky mini boxes as part of a Sky Q set up don't like play nicely with non Sky broadband. Lots of reported issues and seemingly the only surefire solution is running Ethernet cable which I'm loath to do as it will look rubbish and have only just decorated.
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Yeah it’s a pain to get Sky Q set up without their WiFi as well. Ethernet might be ok but I was using my own wireless network and it constantly disconnected. Ended up going back to using the WiFi on the sky router
 




P

Professor Plum

Well-known member
NSC Patron
Jul 27, 2024
574
METALMICKY said:
To be honest I'm dreading the usual 'dance' with Sky which is due in late December. Firstly, I'm hearing they are getting a little immune to the ' threat to cancel ' ploy which usually works pretty well.

However, the biggest issue is the broadband which is clearly over priced for speed since they currently don't do full fibre into the property in my area. Lightening Fibre are offering some brilliant deals and it looks a no brainer. The fly in the ointment is a technical issue whereby Sky mini boxes as part of a Sky Q set up don't like play nicely with non Sky broadband. Lots of reported issues and seemingly the only surefire solution is running Ethernet cable which I'm loath to do as it will look rubbish and have only just decorated.
Click to expand...
If you can find a solution to the tech issue I’d warmly recommend Lightning Fibre. I get a 1GB connection for £33 a month including two extenders. Very reliable and nice people to deal with. I have a similar dilemma with an Ethernet cable for one TV that is just out of range.
 


Eeyore

Eeyore

Colonel Hee-Haw of Queen's Park
NSC Patron
Apr 5, 2014
25,816
I pay £62 a month for Virgin broadband and TV including Sky Sports and TNT. I think new offers are about £75. I think it's by far the best value out there. I get my money's worth.
 




S

Since1982

Well-known member
Sep 30, 2006
1,603
Burgess Hill
Springal said:
Yeah it’s a pain to get Sky Q set up without their WiFi as well. Ethernet might be ok but I was using my own wireless network and it constantly disconnected. Ended up going back to using the WiFi on the sky router
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I have BT Broadband and use a power line to connect my q box to the router, works well but it's the only means I have found to make it stable.
 




C1 BHA

C1 BHA

Well-known member
Jul 5, 2003
1,680
Wiltshire
I can’t help wishing the likes of Sky would charge a fair price for their product and get everyone paying the same. I get a bit fed up hearing that we’re all paying different amounts for the same package. I’ve always considered myself reasonably good at negotiating but looking through this thread I can see people that are paying less than me. Once upon a time, threatening to leave had them offering all sorts of great deals. Nowadays they just say that’s the only offer available, take it or leave it.
 
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Bad Ash

Unregistered User
Jul 18, 2003
1,905
Housewares
C1 BHA said:
I can’t help wishing the likes of Sky would charge a fair price for their product and get everyone paying the same. I get a bit fed up hearing that we’re all paying different amounts for the same package. I’ve always considered myself reasonably good at negotiating but looking through this thread I can see people that are paying less than me. Once upon a time, threatening to leave had them offering all sorts of great deals. Nowadays they just say that’s the only offer available, take it or leave it.
Click to expand...
You have always had to actually submit the formal request to leave to get the better offers, rejecting their initial offers.
 


bluenitsuj

bluenitsuj

Listen to me!!!
Feb 26, 2011
4,714
Willingdon
I pay £49 a month for EE tv and broadband which includes Netflix. A further £30 a month total for 3 mobile sims with unlimited data.
I get Apple tv free with my bank account
Amazon free
Disney free

Away games streamed for free
 




dazzer6666

dazzer6666

Well-known member
NSC Patron
Mar 27, 2013
55,377
Burgess Hill
Just gone out of contract with Virgin Media - switched 18 months ago from Sky (Virgin product is better in every aspect providing you don’t need to speak to someone) so was on a good introductory deal. Very surprised to be able to log on, click ‘new offer’ and get another 18 months at virtually the same cost. No threatening to close or the usual dancing around.
 


H

HalfaSeatOn

Well-known member
Mar 17, 2014
2,082
North West Sussex
Thinking of moving from Sky tv/broadband (Sky Q box) to BT package Full Works + Fibre 1. The latter includes all the main Sky stuff we use plus sports for the same money. Any one transferred over to BT ? Just checking for any pit falls.
 


H

HalfaSeatOn

Well-known member
Mar 17, 2014
2,082
North West Sussex
HalfaSeatOn said:
Thinking of moving from Sky tv/broadband (Sky Q box) to BT package Full Works + Fibre 1. The latter includes all the main Sky stuff we use plus sports for the same money. Any one transferred over to BT ? Just checking for any pit falls.
Click to expand...
Just been doing further research. BT tv is now EE tv. It looks mainly like a streaming service with a small box with hard disk to atleast record programmes. It doesn’t look as integrated as Sky Q. I would consider Now tv directly but seems a compatibility issue with Panasonic tvs. My strategy is to threaten to cancel with Sky, see what they offer (I’m vip status), and be 100% prepared to move to EE tv.
 




Westdene Seagull

Westdene Seagull

aka Cap'n Carl Firecrotch
NSC Patron
Oct 27, 2003
21,507
The arse end of Hangleton
dazzer6666 said:
Just gone out of contract with Virgin Media - switched 18 months ago from Sky (Virgin product is better in every aspect providing you don’t need to speak to someone) so was on a good introductory deal. Very surprised to be able to log on, click ‘new offer’ and get another 18 months at virtually the same cost. No threatening to close or the usual dancing around.
Click to expand...
Likewise. My fibre contract ended in September and was due to go from £52 a month for 1Gb to £67. Clicked the offer button and got it for £50 for 18 months. Such a better way to do it and treat your customers.

PS - if you want to contact VM use webchat and type agent. If you do it mid to late afternoon you often get through to their Scottish call centre.
 


M

METALMICKY

Well-known member
Jan 30, 2004
6,790
C1 BHA said:
I can’t help wishing the likes of Sky would charge a fair price for their product and get everyone paying the same. I get a bit fed up hearing that we’re all paying different amounts for the same package. I’ve always considered myself reasonably good at negotiating but looking through this thread I can see people that are paying less than me. Once upon a time, threatening to leave had them offering all sorts of great deals. Nowadays they just say that’s the only offer available, take it or leave it.
Click to expand...
Could not agree more. The ' dance ' with Sky is due end of December and I really hate it. Sadly I do like the Sky Q set up and our kids are comfortable with it. I absolutely know I can do far better on the broadband but I have the tech issue of how the multi room mini box works with non sky broadband. Thus far the most common solution seems to be Ethernet cable which sounds a pain particularly since we've just decorated and I want as little clutter as possible.
 


Gazwag

Gazwag

5 millionth post poster
Mar 4, 2004
30,709
Bexhill-on-Sea
HalfaSeatOn said:
Thinking of moving from Sky tv/broadband (Sky Q box) to BT package Full Works + Fibre 1. The latter includes all the main Sky stuff we use plus sports for the same money. Any one transferred over to BT ? Just checking for any pit falls.
Click to expand...
Its not BT anymore all new contracts are with EE

Edit: Ah you have found this out

I have just renewed and gone from BT to EE, been a bit of a nightmare TBF, so far had a 1 hour phone call and a 30 minutes phone call and still need to ring them again to sort out the last cock up, you can only sort one thing at a time
 




Gazwag

Gazwag

5 millionth post poster
Mar 4, 2004
30,709
Bexhill-on-Sea
One thing to mention if you are on BT broadband and have an BT - EE hybrid box to give 4g access if the broadband goes down - EE don't offer this service until your broadband goes down :shrug: so I have kept the BT EE hybrid box and linked that to the EE router but I had to get them to amend my returns slip so they dont charge me for not returning the BT hybrid box
 


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