[Albion] Season ticket not updateing in google wallet on android

Harry Wilson's tackle · Aug 21, 2024

I got an "Error: you cannot download this mobile ticket" message on my phone.

I phoned the club and was disconnected due to volume of calls.

I used the help - send email facility on the web page and received a note saying they would reply in 5 working days.

Any suggestions?

I have switch it off and on again already.

schmunk · Aug 21, 2024

If you had one from last season you shouldn't have to do anything - it'll just be there and should have already updated. If you're getting the error whilst trying to re-download, just first check if you can already see it in your Google wallet.

Tom Hark Preston Park · Aug 21, 2024

Harry Wilson's tackle said:
I got an "Error: you cannot download this mobile ticket" message on my phone.

I phoned the club and was disconnected due to volume of calls.

I used the help - send email facility on the web page and received a note saying they would reply in 5 working days.

Any suggestions?

I have switch it off and on again already.

STs in wallets tend to go through a series of 'funnies' in the lead up to a new season. It'll be there one day and not there the next day. Rinse, repeat. Don't fiddle with it and it will almost certainly right itself before saturday. If it doesn't, your Plan B is to get there a bit early and go to the ticket office

Green Cross Code Man · Aug 21, 2024

Mine disappeared in the summer. I looked through emails from when loads of us had a problem and needed a link to redownload it and clicked the link and it was added again.

Harry Wilson's tackle · Aug 21, 2024

schmunk said:
If you had one from last season you shouldn't have to do anything - it'll just be there and should have already updated. If you're getting the error whilst trying to re-download, just first check if you can already see it in your Google wallet.

Mrs T has now found the ManU ticket in 'archived passes'. Weird.

OK, thanks. I'll do nothing and hope it doesn't disappear in the meantime

schmunk · Aug 21, 2024

Harry Wilson's tackle said:
Mrs T has now found the ManU ticket in 'archived passes'. Weird.

OK, thanks. I'll do nothing and hope it doesn't disappear in the meantime

Well, remove it from archive (3 dot menu at the top right) but apart from that, do nothing.

studio150 · Aug 21, 2024

You've been banned for 5 matches.

On a serious note, it should correct itself. If not just get to the ground around breakfast time and start queuing at the ticket windows, and it should all be sorted in time for you to see the second half.

Green Cross Code Man · Aug 21, 2024

. Error

Harry Wilson's tackle · Aug 21, 2024

schmunk said:
Well, remove it from archive (3 dot menu at the top right) but apart from that, do nothing.

The three dot menu gives me three options: archive all, remove, remove all. Removing seems a bit drastic.....won't that, er, remove my season ticket?

Green Cross Code Man · Aug 21, 2024

Harry Wilson's tackle said:
The three dot menu gives me three options: archive all, remove, remove all. Removing seems a bit drastic.....won't that, er, remove my season ticket?

No, it'll remove from archive and restore the ticket.

Edit: Actually I don't think so, Google says you should have 'unarchive' which sounds the better option! Can you scroll down for that option?

Harry Wilson's tackle · Aug 21, 2024

Green Cross Code Man said:
No, it'll remove from archive and restore the ticket.

Actually not sure Google says you should have 'unarchive' which sounds the better option!

OK, done it.....ticket has disappeared from archive.

But it hasn't reappeared in the wallet....

Green Cross Code Man · Aug 21, 2024

Harry Wilson's tackle said:
OK, done it.....ticket has disappeared from archive.

But it hasn't reappeared in the wallet....

Aaargh, I am sorry I am an idiot. I edited the response and it appears to have been wrong. Can you look through emails for a season ticket link? I found mine quickly again after posting on your thread.

Green Cross Code Man · Aug 21, 2024

This is a link to the club website that has a link to download your ticket: https://tickets.brightonandhovealbi...rcontent/documents/html/mobiletickethelp.html

Harry Wilson's tackle · Aug 21, 2024

Green Cross Code Man said:
Aaargh, I am sorry I am an idiot. I edited the response and it appears to have been wrong. Can you look through emails for a season ticket link? I found mine quickly again after posting on your thread.

I have tried to download it again but it sends an error message....

Green Cross Code Man · Aug 21, 2024

Harry Wilson's tackle said:
I have tried to download it again but it sends an error message....

Have you tried the link I posted above? It takes one to the account details and there's a link for the mobile ticket.

Harry Wilson's tackle · Aug 21, 2024

f***ed now. The season ticket has disappeared from the archive, I can't redownload it, and the office is not taking phone calls.

Green Cross Code Man · Aug 21, 2024

Harry Wilson's tackle said:
f***ed now. The season ticket has disappeared from the archive, I can't redownload it, and the office is not taking phone calls.

Have you looked in your account? Is that where you can't download it from? This is what mine looks like:

Harry Wilson's tackle · Aug 21, 2024

Green Cross Code Man said:
Have you tried the link I posted above? It takes one to the account details and there's a link for the mobile ticket.

There is nothing on that link that helps. My option is to try to download the ticket. I tried that and it sends an error message. I think the club will need to email me a new link but since they are not currently contactable I seem to be up shit creek.

Mrs T now tells me I should have waited and it would refresh. I don't understand any of this bollocks

Green Cross Code Man · Aug 21, 2024

Harry Wilson's tackle said:
There is nothing on that link that helps. My option is to try to download the ticket. I tried that and it sends an error message. I think the club will need to email me a new link but since they are not currently contactable I seem to be up shit creek.

Mrs T now tells me I should have waited and it would refresh. I don't understand any of this bollocks

Have a look at the picture I posted above, can you see that?

Harry Wilson's tackle · Aug 21, 2024

Green Cross Code Man said:
Have you looked in your account? Is that where you can't download it from? This is what mine looks like:

View attachment 187562

Yes. I did that. And I get an error message.

Green Cross Code Man said:
Have a look at the picture I posted above, can you see that?

Yes. I did that. It says 'error: you cannotdownlod this mobile ticket'. This is the message I get every time

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[Albion] Season ticket not updateing in google wallet on android

Harry Wilson's Tackle

Why oh why oh why?

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Harry Wilson's Tackle

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