Hi,
Can anyone recommend anywhere in Brighton or Hove that repairs Sky+ HD boxes? Ours has become very slow and keeps freezing I'm just investigating other options before having to pay Sky over £200 for a replacement box!
Thanks,
Z
Have you tried a planner rebuild because that often fixes the problem. Worth a try before you shell out. Also I believe that if you get Sky to visit for a repair they will give you a new box if they can't fix it and I think they charge £65 for the visit and fix.
Would that also apply to a Sky Box that refuses to acknowledge anything other than an hour or so in the future.Have you tried a planner rebuild because that often fixes the problem.
Have you tried a planner rebuild because that often fixes the problem. Worth a try before you shell out. Also I believe that if you get Sky to visit for a repair they will give you a new box if they can't fix it and I think they charge £65 for the visit and fix.
Would that also apply to a Sky Box that refuses to acknowledge anything other than an hour or so in the future.
Or is there something else I could do.
It's buggering up my series links, something chronic.
Thanks.Yes again its definately worth a try. My current box has been fine for a year or more but my previous one had to have a planner rebuild almost weekly. If your not sure how to do it either head over to Digital Spy and search for 'Sky rebuild' or try the Sky help forum which also shows what to do. You have to access a hidden menu but its quite straight forward after that.
Under no circumstances accept paying a £65 engineer callout charge. Just threaten to cancel and you'll either be put on hold while they "check with their supervisor", or you'll be transferred to the retentions team - either way, with the threat of cancellation or the mention of Virgin, they'll fold faster than Superman on laundry day.
Not for me they didn't. Both boxes knackered, they told me it would be £600 for replacements. I told THEM I was off to Virgin, and they didn't try to stop me.
Not for me they didn't. Both boxes knackered, they told me it would be £600 for replacements. I told THEM I was off to Virgin, and they didn't try to stop me.
The same happened to me except I don't have the Virgin option available so just cancelled - strangely enough less than three weeks later I received a letter with an offer of 6 months subscription at half price, free installation and a new HD box!
Sky will only supply a refurbed box which has a 3 months guarantee. You can avoid the £65 callout fee by threatening to cancel. If the box is knackered there is no attempt to repair it they simply replace it.
Yes again its definately worth a try. My current box has been fine for a year or more but my previous one had to have a planner rebuild almost weekly. If your not sure how to do it either head over to Digital Spy and search for 'Sky rebuild' or try the Sky help forum which also shows what to do. You have to access a hidden menu but its quite straight forward after that.