mistahclarke
Well-known member
- Jul 28, 2009
- 2,997
I live in a lease-hold and we missed our payment (for the next 6 months)
We did get the first letter but never got round to paying it for one reason or another and went on holiday. On our return we saw the chaser letter so promptly swore to ourselves and rung up to pay. It was at this point we found out they charged us a £150 admin fee. I was not prepared to pay that as found it excessive and unreasonable so was advised to email someone in the office to register my complaint.
So we paid the monies owed (bar the fee) and off went the email to request the amount refunded and stated why I believed so:
- The amount seemed too high
- They were charging a fee for late-payment of a fee for a service that I hadn't even had yet
- That we didn't sign any Terms and Conditions that we agreed to their fee's.
They didn't respond and thought nothing of it until I have found some messages from a debt collection agency on my house phone.
To say I am livid is an understatement. I thought my points were valid, and feel they should have responded.
The advice I am looking for is would you just pay up or would you try and fight it? Has anyone had this issue before?
We did get the first letter but never got round to paying it for one reason or another and went on holiday. On our return we saw the chaser letter so promptly swore to ourselves and rung up to pay. It was at this point we found out they charged us a £150 admin fee. I was not prepared to pay that as found it excessive and unreasonable so was advised to email someone in the office to register my complaint.
So we paid the monies owed (bar the fee) and off went the email to request the amount refunded and stated why I believed so:
- The amount seemed too high
- They were charging a fee for late-payment of a fee for a service that I hadn't even had yet
- That we didn't sign any Terms and Conditions that we agreed to their fee's.
They didn't respond and thought nothing of it until I have found some messages from a debt collection agency on my house phone.
To say I am livid is an understatement. I thought my points were valid, and feel they should have responded.
The advice I am looking for is would you just pay up or would you try and fight it? Has anyone had this issue before?
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