bhaexpress
New member
I know this has come up before but when are some of these firms going to realise that having cheap but unskilled labour is a false ecconomy ?
I've had a couple of small problems in the past but up until this weekend I've lived with it.
Well, on Friday I got an email from Waitrose of all people offering a very attractive deal for Broadband. I have been thinking that I could get a better deal so decided to sign up. As it was I started to use their online procedure but the Waitrose system insisted that my line would only support One Meg. Pity about that as it's actually a Two Meg line as my monitoring software told me, (BT have now confirmed that as well).
I called Waitrose and after a fairly lengthy wait I got put through to their call centre, it's in India I found out. Okay, the person who answered the call did speak clear and virtually unaccented English. So far so good I thought. Well I explained that although they reckoned that I could only have a One Meg line according to them I have in fact got a Two Meg line. The woman on the other end asked me for my number and so I gave it. She then told me that I could in fact only have a One Meg line and it would cost me the same as a Two Meg. I politely explained that I already a Two meg line and this threw her. Clearly she was working from a script which had no provision for a situation such as this.
Now at this point I would have got further help from somebody with a little bit more technical knowledge, (in my long and checkered career I've done a fair bit of help desk work). What does this woman do ? Starts to argue and tells me that I don't know what I'm talking about !!!
Needless to say I won't be moving to Waitrose but I wonder if anybody else has had probems with foriegn call centres ?
I've had a couple of small problems in the past but up until this weekend I've lived with it.
Well, on Friday I got an email from Waitrose of all people offering a very attractive deal for Broadband. I have been thinking that I could get a better deal so decided to sign up. As it was I started to use their online procedure but the Waitrose system insisted that my line would only support One Meg. Pity about that as it's actually a Two Meg line as my monitoring software told me, (BT have now confirmed that as well).
I called Waitrose and after a fairly lengthy wait I got put through to their call centre, it's in India I found out. Okay, the person who answered the call did speak clear and virtually unaccented English. So far so good I thought. Well I explained that although they reckoned that I could only have a One Meg line according to them I have in fact got a Two Meg line. The woman on the other end asked me for my number and so I gave it. She then told me that I could in fact only have a One Meg line and it would cost me the same as a Two Meg. I politely explained that I already a Two meg line and this threw her. Clearly she was working from a script which had no provision for a situation such as this.
Now at this point I would have got further help from somebody with a little bit more technical knowledge, (in my long and checkered career I've done a fair bit of help desk work). What does this woman do ? Starts to argue and tells me that I don't know what I'm talking about !!!
Needless to say I won't be moving to Waitrose but I wonder if anybody else has had probems with foriegn call centres ?