NTL B'band Upgrade

[Kaney]

Anyone been upgraded yet?

Supposed to be:

1.5MB to 3MB
750KB to 2MB
500KB to 1MB

They said sometime during March

 

[Ccider]

Do upload speeds remain only just quicker than a modem?

 

[Kaney]

Dont Know

 

[chez]

Didnt know it was happening. Cant even remember what spped mine is. Its £24.99 a month. Which speed is that?

 

[Kaney]

750k, same as me, so you should get upgraeded to 2MB soon

 

[chez]

Cool !

 

[Richy_Seagull]

You have to ring up and arrange for a new box to be delivered, got mine on thursday

 

[Ccider]

You have to ring up and arrange for a new box to be delivered, got mine on thursday

Set top box? Are they going to replace my crappy PACE that locks up every 5 minutes?

 

[chez]

You have to ring up and arrange for a new box to be delivered, got mine on thursday

Is it the same for a cable modem then? I dont have a set top box.

 

[Kaney]

Is it the same for a cable modem then? I dont have a set top box.

I don't know, i also have a CM, and when I phoned they said it would upgrade automatically, this was about a month ago though

 

[Richy_Seagull]

Is it the same for a cable modem then? I dont have a set top box.

No you can do it online from here

 

[Kaney]

Didnt work

"We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level."

 

[Ccider]

No you can do it online from here

Just done that - 0800 052 2000 menu option 5. If you have a PACE set-top box they have to change it for a Samsung as PACE is only good for 1Mb. Good news since my PACE box locks up all the time.

Bad news - earliest they can supply Samsung box at mo is 21 April ... so get in queue (behind me... )

 

[Hockley Blues]

Been upgraded to 3mb here in coldean, its soooooo fast

 

[chez]

No you can do it online from here

Cheers mate, it says it has upgraded me to 2MB. Now Ive just got to find out where I acn check my connection speed!!

 

[Kaney]

What username do you use?

 

[chez]

What username do you use?

The first part of your ntl e-mail addy. i.e John.smith@ntlworld.com. The user name would be John.smith

 

[ShorehamGull]

500KB to 1MB will do nicely

 

[Kaney]

The first part of your ntl e-mail addy. i.e John.smith@ntlworld.com. The user name would be John.smith

Thats what ive been doing

 

[Kaney]

Just phoned them and they upgraded me over the phone,

goto http://bandwidthplace.com/speedtest/ to check speed, it says 1.3, maybe its just warming up as its supposed to be 2