Easy 10
Brain dead MUG SHEEP
And here is my letter of COMPLAINT
I am writing to advise you that I am extremely unhappy with the continued delay in the delivery of our suite.
This suite (the Christian) was ordered on 14th January from your Crawley branch, at which time we were told that delivery was "officially" within 12-16 weeks, but was more likely to be within 10-12 weeks. With this in mind, we did not rely on the quote of 10-12 weeks for delivery, but instead took your stores pledge on face value that it would take up to 16 weeks to arrive. About 3 weeks ago, as we were almost at the 16 week stage, I rang the Crawley store, and was told that unfortunately it would be going the "full term" of 16 weeks, but that the suite was due to arrive in port on 30th April, and delivery could be arranged within 7-14 days of that date.
We are now into the 17th week since the order was placed, and my wife has today been told that the suite is not now not expected to arrive in port until MID JUNE. (superb use of NSC capitals, I think you'll agree).
That kind of delay is totally unacceptable. Having been told to expect to take delivery of this suite by mid-May, we sold our existing suite at the end of April (as we have no room to store two suites in our house), in preperation to receive our new suite a week or two later. We are currently making do with patio furniture in our living room (this is complete bullshit, obviously) - something that is FAR from ideal, but then we only envisaged a week or two of inconvenience before the arrival of the suite we ordered some FOUR MONTHS ago. To now be told that it "should" be in by the middle of next month (with presumably a further 7-14 days before it can actually be delivered to our home) is, as I am sure you can appreciate, hugely frustrating for us and an abuse of the timescales we were quoted on the contract we signed with your company when ordering this suite. Realistically, it would appear we are now looking at a JULY delivery (at best) for a suite we ordered in JANUARY. Is that the normal quality of service you provide for your customers ? We have neighbours who had a leather suite ordered from Ikea who had it made to order and delivered within 4 weeks, (lies), so quite why it takes your company SIX MONTHS (more pleasing capitals) to come up with the goods after they have been ordered (and a substantial deposit paid) I would be very interested to hear.
I would appreciate a swift reply to this email to explain the reasons for this lengthy delay on our suite, and what we can expect as a gesture in recompense for the fact that it now appears I and my young family are stuck using patio furniture for the forseeable future. If I do not receive a satisfactory reply, I will visit your Crawley store with a view to taking this up with someone in authority.
Yours sincerely
Mr E 10
Fuckers. I am STEAMING.
I want my leather recliner and I want it NOW. Why is it EVERY TIME I order something, I get f***ed OVER by the store ? Those TOSSERS at Woolworths deprived me of a WEEK of Guitar Hero for no good reason, and thats a week I will NEVER get back. Now these leather bastards are doing a number on me.
Grrrr.
I am writing to advise you that I am extremely unhappy with the continued delay in the delivery of our suite.
This suite (the Christian) was ordered on 14th January from your Crawley branch, at which time we were told that delivery was "officially" within 12-16 weeks, but was more likely to be within 10-12 weeks. With this in mind, we did not rely on the quote of 10-12 weeks for delivery, but instead took your stores pledge on face value that it would take up to 16 weeks to arrive. About 3 weeks ago, as we were almost at the 16 week stage, I rang the Crawley store, and was told that unfortunately it would be going the "full term" of 16 weeks, but that the suite was due to arrive in port on 30th April, and delivery could be arranged within 7-14 days of that date.
We are now into the 17th week since the order was placed, and my wife has today been told that the suite is not now not expected to arrive in port until MID JUNE. (superb use of NSC capitals, I think you'll agree).
That kind of delay is totally unacceptable. Having been told to expect to take delivery of this suite by mid-May, we sold our existing suite at the end of April (as we have no room to store two suites in our house), in preperation to receive our new suite a week or two later. We are currently making do with patio furniture in our living room (this is complete bullshit, obviously) - something that is FAR from ideal, but then we only envisaged a week or two of inconvenience before the arrival of the suite we ordered some FOUR MONTHS ago. To now be told that it "should" be in by the middle of next month (with presumably a further 7-14 days before it can actually be delivered to our home) is, as I am sure you can appreciate, hugely frustrating for us and an abuse of the timescales we were quoted on the contract we signed with your company when ordering this suite. Realistically, it would appear we are now looking at a JULY delivery (at best) for a suite we ordered in JANUARY. Is that the normal quality of service you provide for your customers ? We have neighbours who had a leather suite ordered from Ikea who had it made to order and delivered within 4 weeks, (lies), so quite why it takes your company SIX MONTHS (more pleasing capitals) to come up with the goods after they have been ordered (and a substantial deposit paid) I would be very interested to hear.
I would appreciate a swift reply to this email to explain the reasons for this lengthy delay on our suite, and what we can expect as a gesture in recompense for the fact that it now appears I and my young family are stuck using patio furniture for the forseeable future. If I do not receive a satisfactory reply, I will visit your Crawley store with a view to taking this up with someone in authority.
Yours sincerely
Mr E 10
Fuckers. I am STEAMING.
I want my leather recliner and I want it NOW. Why is it EVERY TIME I order something, I get f***ed OVER by the store ? Those TOSSERS at Woolworths deprived me of a WEEK of Guitar Hero for no good reason, and thats a week I will NEVER get back. Now these leather bastards are doing a number on me.
Grrrr.
