Took the day of work and went up the Amex this morning to find out what is going on. Spoke to a lovely lady at reception and asked could I speck with Mr Baker, after she made a few inquires she informed me that he's gone on holiday and won't be back till the 27th of February. That's nice I thought, he said he'd ring me back by the weekend and has gone on holiday. Is that how fans/customers are treated now? I went out my way to try and resolve this issue and have been totally ignored.
The lady then phoned around and said she'd keep going and try and help, couldn't praise her enough for the effort she was making. She then emailed a Mr Hebberd and asked if he could make contact with me regarding my season ticket.
I just arrived home and picked the letters up from the mat and noticed the Albion logo and was expecting bad news but not that bad that was in the letter. It'll be a long time before I'm allowed back watching my beloved team. My dad has just come back from his day center and had to tell him that he's banned as well, hardest thing I had to say to him, he's in bits. He's been an Albion fan for 65 years and used to be a Seagull agent at the goldstone and he's trying to get his head around why he's banned as well. Breaks my heart seeing him in this state knowing it's my fault.
I have 7 days of the date of the letter to respond which is dated and must be in writing and the date of the latter is the 14th of February so I have no chance of writing it now and getting it back to the club in time.
The lady then phoned around and said she'd keep going and try and help, couldn't praise her enough for the effort she was making. She then emailed a Mr Hebberd and asked if he could make contact with me regarding my season ticket.
I just arrived home and picked the letters up from the mat and noticed the Albion logo and was expecting bad news but not that bad that was in the letter. It'll be a long time before I'm allowed back watching my beloved team. My dad has just come back from his day center and had to tell him that he's banned as well, hardest thing I had to say to him, he's in bits. He's been an Albion fan for 65 years and used to be a Seagull agent at the goldstone and he's trying to get his head around why he's banned as well. Breaks my heart seeing him in this state knowing it's my fault.
I have 7 days of the date of the letter to respond which is dated and must be in writing and the date of the latter is the 14th of February so I have no chance of writing it now and getting it back to the club in time.
