Its like banging my f***ing head against a brick wall

[butchy]

i bank with natwest who pride themselves in having british based call centres

 

[bhaexpress]

Now that's a very useful tip, I'm about to dump LlyodsTSB so I now know where to go.

 

[Rougvie]

i bank with natwest who pride themselves in having british based call centres

Yes, i'm surprised the lefties havent done them for Racism.

We have just moved our business banking there, i'm afraid I dont really want it being 'managed' from India.

 

[readingstockport]

Try this one.

http://www.saynoto0870.com/search.php

If all else fails call the head office and demand to speak to someone who can resolve your problem. And don't hang up until you get through.

 

[Muhammed - I’m hard - Bruce Lee]

most of the call centres are being sourced to india these days..................bloody foreigners, staying over there, taking our jobs!

 

[bhaexpress]

Yes, i'm surprised the lefties havent done them for Racism.

We have just moved our business banking there, i'm afraid I dont really want it being 'managed' from India.

Well I very much doubt that anybody would stupid enough to seriously call you a racist as you want decent service which though no fault of the majority of Asian call centre staff doesn't happen.

 

[Curious Orange]

These things are cyclical, they'll start bringing call-centres back in-house in the UK once they realise it's a false economy and the dosh they are saving in staffing costs are being lost in shelling out in compensation and loss of goodwill and business.

 

[Rougvie]

Well I very much doubt that anybody would stupid enough to seriously call you a racist as you want decent service which though no fault of the majority of Asian call centre staff doesn't happen.

Exactly, it really is just not there fault, you can imagine that they are really motivated, smart and hard working, but companies that are using this method of Customer Service are just driving an awful lot of their customers away.

It is however fairly typical of our pathetic 'Labour' govt that they dont have the bollocks to stand up for the average British consumer who has had enough of this farce.

Hmmm, but I bet if the SUN started a campaign it may change their minds.....

 

[bhaexpress]

Exactly, it really is just not there fault, you can imagine that they are really motivated, smart and hard working, but companies that are using this method of Customer Service are just driving an awful lot of their customers away.

It is however fairly typical of our pathetic 'Labour' govt that they dont have the bollocks to stand up for the average British consumer who has had enough of this farce.

Hmmm, but I bet if the SUN started a campaign it may change their minds.....

Never mind the accent situation the plain truth is that the majority read from scripts and are ill trained and that's assuming that they've had any training. They get abused because we get pissed off yet it's the greedy bastards who are over here tat are the culprits.

Shame on them.

 

[Highfields Seagull]

Never mind the accent situation the plain truth is that the majority read from scripts and are ill trained and that's assuming that they've had any training. They get abused because we get pissed off yet it's the greedy bastards who are over here tat are the culprits.

Shame on them.

Sounds like the same as British based call centres.

 

[CHAPPERS]

Never mind the accent situation the plain truth is that the majority read from scripts and are ill trained and that's assuming that they've had any training. They get abused because we get pissed off yet it's the greedy bastards who are over here tat are the culprits.

Shame on them.

Is that not true of call centre workers in this country too?

 

[portlock seagull]

Its cheap!!!!!!

Why do you think they ship out all this stuff to India?

Of course if you complain you are termed racists!

Nothing to do with racism - HSBC made $460billion profits last year and this is partially how they do it! 21st century is Asias turn, we had it in the 19th, USA in the 20th which is fair enough - they've had centuries of poverty whilst we've been and still are well off. It probably won't be long before babies born in this country will have "made in China" printed on them!!

 

[colinpants]

bloody tiscali are the same.

 

[bhaexpress]

Is that not true of call centre workers in this country too?

Probably if NTL is anything to go by. Mind you their management are so stupid they've probably never heard of India.

 

[withdeanwombat]

bloody tiscali are the same.

Damned straight.£92 quids worth of useless takeaway speak and still no resolution to the problem.Broadband from tiscali?Only 3,000rupees per month....and your missus has quads instead of bloomin' triplets.



Namaste.

 

[johnny jigsaw]

I had a "courtesy call" from my bank the other night, reviewing my account with them. The caller was not fluent in English, had access to all my banking information & kept using ridiculously inappropriate slang words. They offered to "cut me a deal" on a loan of "ten grand" - I felt like I was being sold a dodgy watch.
They also kept using "Meester" & my full name all the bloody time - I laughed about it after the call, but now I'm considering changing to a bank who don't run a comedy helpdesk.