[Technology] IT help!

[Farehamseagull]

Am hoping the great IT minds of NSC will be able to help me as this is not an area I am comfortable with at all! I'm trying to use a second monitor with my laptop but cannot make it work.

I've used second monitor's many times over the years and never had this issue so hoping someone can help me. I've got a new laptop, ASUS Vivobook and a second, also new, ASUS monitor. It's connected via a USB type C cable but the PC won't detect it. In Device Manager under Generic SuperSpeed USB Hub there is a warning code 10 - this device cannot start.

I've restarted the computer, uninstalled the device, made sure I've got all latest updates but nothing. Google has not helped either. Anyone know how I can fix this as it's driving me a little insane! Would be eternally grateful!

 

[ConfusedGloryHunter]

Does you monitor work with another computer? To rule out a duff monitor.

Does your laptop connect OK to another monitor using that C connector? To rule out a problem with the laptop.

 

[chickens]

Exactly as above, have you got another device that you can try to connect.

3 possible points of failure:

1. Laptop USBC port
2.cable between laptop and monitor
3. Monitor (or monitor usbc port)

Try and beg borrow or steal a second device and/or cable if you can, also try plugging in a device to a different connection on the monitor (eg HDMI(

 

[Farehamseagull]

Exactly as above, have you got another device that you can try to connect.

3 possible points of failure:

1. Laptop USBC port
2.cable between laptop and monitor
3. Monitor (or monitor usbc port)

Try and beg borrow or steal a second device and/or cable if you can, also try plugging in a device to a different connection on the monitor (eg HDMI(

Thank you for the reply.

I don't think it's the monitor or cable as I've tried it with two different monitor's now and the same problem persists. I previously thought it was the monitor as it was quite an old one but clearly not.

 

[Marshy]

docking station ?

 

[CheeseRolls]

Am hoping the great IT minds of NSC will be able to help me as this is not an area I am comfortable with at all! I'm trying to use a second monitor with my laptop but cannot make it work.

I've used second monitor's many times over the years and never had this issue so hoping someone can help me. I've got a new laptop, ASUS Vivobook and a second, also new, ASUS monitor. It's connected via a USB type C cable but the PC won't detect it. In Device Manager under Generic SuperSpeed USB Hub there is a warning code 10 - this device cannot start.

I've restarted the computer, uninstalled the device, made sure I've got all latest updates but nothing. Google has not helped either. Anyone know how I can fix this as it's driving me a little insane! Would be eternally grateful!

Check this -https://www.asus.com/support/faq/1048768/ you may require an additional driver.
Is HDMI an option?

 

[MJsGhost]

Is there a separate power supply for the monitor, or is the USB-C cable supposed to power it? It could look like the monitor is on (power light on), but it might not be receiving enough power to work properly & be detected.
If you do have a separate power cable for the monitor, it's worth plugging it in with that, even if the USB-C is supposed to power it.

EDIT: Also check that the USB-C port you're using on the Vivobook supports video output (DisplayPort over USB-C or Thunderbolt). Not all USB-C ports support video output.

 

[Farehamseagull]

Is there a separate power supply for the monitor, or is the USB-C cable supposed to power it? It could look like the monitor is on (power light on), but it might not be receiving enough power to work properly & be detected.
If you do have a separate power cable for the monitor, it's worth plugging it in with that, even if the USB-C is supposed to power it.

EDIT: Also check that the USB-C port you're using on the Vivobook supports video output (DisplayPort over USB-C or Thunderbolt). Not all USB-C ports support video output.

Thank you and you're last line has nailed it! Didn't know that at all, just found out - off to replace the monitor with something appropriate!

Thank you for all of your help. God I wish I was more clued up on this stuff sometimes! A whole morning down the tube!

 

[METALMICKY]

Aside from the issue being addressed, how refreshing that no twat thought it would be ' hilarious ' to suggest " have you tried turning it on and off again ". That grinds my gears when people are looking for help

 

[thedonkeycentrehalf]

Aside from the issue being addressed, how refreshing that no twat thought it would be ' hilarious ' to suggest " have you tried turning it on and off again ". That grinds my gears when people are looking for help

All joking aside, as someone who has worked in IT for many years, you would be surprised how often that is the easy fix. Sometimes a hard boot to kill processes or ports that have got stuffed makes all the difference.

 

[METALMICKY]

All joking aside, as someone who has worked in IT for many years, you would be surprised how often that is the easy fix. Sometimes a hard boot to kill processes or ports that have got stuffed makes all the difference.

Indeed, but not normally the reason it's suggested on here.

 

[Albion my Albion]

Aside from the issue being addressed, how refreshing that no twat thought it would be ' hilarious ' to suggest " have you tried turning it on and off again ". That grinds my gears when people are looking for help

I would have if I had read this thread in time but I'm trying to spend less time on this message board.

 

[ConfusedGloryHunter]

I would have if I had read this thread in time but I'm trying to spend less time on this message board.

I would have but the OP clearly stated that they had tried this step already.

 

[Birdie Boy]

Aside from the issue being addressed, how refreshing that no twat thought it would be ' hilarious ' to suggest " have you tried turning it on and off again ". That grinds my gears when people are looking for help

That wouldn't work, you need to turn it OFF and ON again!

 

[METALMICKY]

That wouldn't work, you need to turn it OFF and ON again!

And that's why I'm not in IT