StillHateBellotti
Active member
Went in to the ticket office at 1400hrs today to get tickets for Sunderland game as can never get through on the phone! Now i know why.
I could see a queue 12 people long being served by a lone female with one lone member of staff who appeared to be manning the Albion ticket line with another sitting there printing tickets. It took almost 35 minutes to get seen!
I never expected to see so many people in the store at 1400hrs on a tuesday afternoon, but surely there must be more they could do in the way of customer service! Awful service in reality for the amount of enquiries people were making and the way we have moved forward! Its now a big store and bigger club and needs more than one ticket sales person!
To top it off a male was refused tickets as he was not a season ticket holder for the sunderland game but then re-appeared 5 minutes later with a member of staff who printed him out some tickets for him!
Im sure it won't be a sell out but surely rules and procedures are in place for the folks who make a regular effort! Others in the queue then started questioning the application for ticket procedure!
I could see a queue 12 people long being served by a lone female with one lone member of staff who appeared to be manning the Albion ticket line with another sitting there printing tickets. It took almost 35 minutes to get seen!
I never expected to see so many people in the store at 1400hrs on a tuesday afternoon, but surely there must be more they could do in the way of customer service! Awful service in reality for the amount of enquiries people were making and the way we have moved forward! Its now a big store and bigger club and needs more than one ticket sales person!
To top it off a male was refused tickets as he was not a season ticket holder for the sunderland game but then re-appeared 5 minutes later with a member of staff who printed him out some tickets for him!
Im sure it won't be a sell out but surely rules and procedures are in place for the folks who make a regular effort! Others in the queue then started questioning the application for ticket procedure!