Your bit in bold is a very good point. There's been plenty of whinging on this board about being referred to as customers - even though the PB's comment was taken out of context - yet the difference between fans/supporters and customers is that the latter will stop going if the entertainment...
Jimmy Case was probably the worst. But that aside, it would still seem a very odd time to decide to give up and decide at that is your last ever game given some of the dross we've watched - and in some of the shit grounds - in the last 22 years.
Both. That season - the season after out last day survival at Hereford - was by far the worst and most clueless Albion team I've ever seen. We were saved by Doncaster being the worst team in the history of the Football League. All that and we had to drive to Gilligham to watch it.