[Drinking] Harveys Brewery - Outstanding

North of Robertsbridge

Well-known member

Sep 22, 2023

213

East Sussex

• Wednesday at 10:59 AM

• #1

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply

Hello

I am sorry about this ‘mis-pick’, I’ll send the correct product today for you

Are you OK to share the incorrect beer with friends/ colleagues? This will avoid the costly collection fee’s couriers charge and hopefully bring some joy.

Kind Regards

Adam

Harvey’s Brewery Shop

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How's that for outstanding customer service?

North of R

 

kevo

Well-known member

Mar 8, 2008

9,546

• Wednesday at 11:05 AM

• #2

Was the Armada beer any good? I've never liked the 'Albion'.

 

North of Robertsbridge

Well-known member

Sep 22, 2023

213

East Sussex

• Wednesday at 11:39 AM

• Thread starter
• #3

Armada is OK. Our local farm shop has a large range (not including Albion). Tom Paine is my usual in bottles, Sussex Best on tap

 

Nobby Cybergoat

Well-known member

Jul 19, 2021

8,257

• Wednesday at 11:45 AM

• #4

North of Robertsbridge said:

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R

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Nice customer service that. A very good company is Harvey's

 

PILTDOWN MAN

Well-known member

NSC Patron

Sep 15, 2004

19,299

Hurst Green

• Wednesday at 11:53 AM

• #5

North of Robertsbridge said:

Armada is OK. Our local farm shop has a large range (not including Albion). Tom Paine is my usual in bottles, Sussex Best on tap

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A trip to Planters

 

North of Robertsbridge

Well-known member

Sep 22, 2023

213

East Sussex

• Wednesday at 11:57 AM

• Thread starter
• #6

PILTDOWN MAN said:

A trip to Planters

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That's the place. Although they have recently gone from 6 bottles to 5 bottles for £15

As you're in the same village, you're welcome to share the Armada, courtesy of Harveys!

 

North of Robertsbridge

Well-known member

Sep 22, 2023

213

East Sussex

• Yesterday at 12:32 PM

• Thread starter
• #7

And the Albion Ale duly arrived, in time for this weekend’s games on the telly

Cheers

 

Happy Exile

Well-known member

NSC Patron

Apr 19, 2018

2,040

• Yesterday at 12:40 PM

• #8

That’s great. I was told a few years ago that all ingredients for Harvey’s except finings came from a distance no further than a horse drawn cart could travel in a day, not just environmentally friendly but supporting local businesses too. Until recently it was only available in places within the same radius.

A lot of the waste products go to Plumpton agricultural college as fertiliser or feed and their bottle re-use policy is also exemplary. Add in just how much of community life in Lewes they sponsor directly or subsidise through low cost provision of beer to allow community groups to receive more of the sale price and they are pretty much the perfect business. Miles Jenner should get in the honours at some point.

 

el punal

Well-known member

Aug 29, 2012

12,298

The dull part of the south coast

• Yesterday at 12:40 PM

• #9

North of Robertsbridge said:

I ordered a dozen bottles of Harvey's Albion to sip while watching the footie

Unfortunately, they shipped the wrong beer (Armada) so I asked if they would kindly exchange

Just had the reply



How's that for outstanding customer service?

North of R

Click to expand...

Do you reckon I could try that one out in the West Upper bars tomorrow?

 

Van Cleef

Well-known member

Jun 17, 2023

801

• Yesterday at 4:38 PM

• #10

North of Robertsbridge said:

And the Albion Ale duly arrived, in time for this weekend’s games on the telly

Cheers

View attachment 189196

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Love the pint glass.