- Oct 17, 2008
- 12,905
Some advice please! I appreciate this post is a bit long but I want to give as much info as possible to avoid obvious answers.
We moved from copper Broadband to BT Fibre 500 unlimited a few weeks ago and are having issues. The connection right next to the router is superb and clocking 450mbs download and 60mbs upload in the same (small) room as the router.
One room over in the second bedroom (one brick supporting wall) approx 7-10ft from the router this drops to approx 300mbs/30-40mbs.
However, the living room (approx 10-15ft, one brick and one dividing wall away) it drops down to 10-12mbs/2-3mbs. It does this across all devices, phones, tablets, laptop etc.
On our old copper connection, the router was approximately 2ft from its current location and ran a steady 120-150mb everywhere in the flat, without drops.
Initially speaking to BT technical support, they made me perform a reset and saw no obvious faults, but agreed that the router’s output was below what was expected. They compensated me £20 and posted another router out and told me to send the old one back.
They told me if the new router performed the same, my only option was to pay an extra £15 a month for “EE Complete Wi-Fi” and transfer across to EE, as BT are migrating all their services across to them. This would be a rise of £15 per month from £34.99 I agreed for 18 months only three weeks ago.
The replacement router has been exactly the same.
Basically, they said the “Complete Wi-Fi” package comes with discs to improve signal (never, ever needed these before in our one-level small flat) and a better router.
I asked why can’t I have the “better router” and they said it’s not for BT customers. I pointed out the service as sold isn’t working.
Where do I stand on this and what would you suggest going forward?
Many thanks!!!
We moved from copper Broadband to BT Fibre 500 unlimited a few weeks ago and are having issues. The connection right next to the router is superb and clocking 450mbs download and 60mbs upload in the same (small) room as the router.
One room over in the second bedroom (one brick supporting wall) approx 7-10ft from the router this drops to approx 300mbs/30-40mbs.
However, the living room (approx 10-15ft, one brick and one dividing wall away) it drops down to 10-12mbs/2-3mbs. It does this across all devices, phones, tablets, laptop etc.
On our old copper connection, the router was approximately 2ft from its current location and ran a steady 120-150mb everywhere in the flat, without drops.
Initially speaking to BT technical support, they made me perform a reset and saw no obvious faults, but agreed that the router’s output was below what was expected. They compensated me £20 and posted another router out and told me to send the old one back.
They told me if the new router performed the same, my only option was to pay an extra £15 a month for “EE Complete Wi-Fi” and transfer across to EE, as BT are migrating all their services across to them. This would be a rise of £15 per month from £34.99 I agreed for 18 months only three weeks ago.
The replacement router has been exactly the same.
Basically, they said the “Complete Wi-Fi” package comes with discs to improve signal (never, ever needed these before in our one-level small flat) and a better router.
I asked why can’t I have the “better router” and they said it’s not for BT customers. I pointed out the service as sold isn’t working.
Where do I stand on this and what would you suggest going forward?
Many thanks!!!
